NHS Fife have a position available for a Health Records Clerical Officer. We are looking for an individual who is organised and has a positive approach to work.
They should be ready for a challenge and also enjoy working as part of a team. Duties will include all aspects of using a computerised Switchboard to handle calls and respond to queries. You, once trained, will also be required to support the Electronic Health Record along with covering A&E reception desk.
Predominantly this post will require shift work to cover the 24 hour; 365 Days a year operation of the Switchboard Service including public holidays.
The post requires excellent communication skills, both written and oral, and will involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.
When required, working at A&E reception will require you to provide a front line service for patients arriving at the department and is vital for the provision of recording patient attendance and admissions via trakcare.
Full training will be given, but knowledge of NHS Fife would be an advantage. This post is based at the Victoria Hospital, Kirkcaldy. Training will initially be carried out during daytime hours Monday to Friday prior to starting shift pattern.
Candidates should be educated to Standard Grade (or equivalent) with passes in English and Arithmetic. You must also have good keyboard / typing skills with the ability to work on your own initiative. Good organisational & listening skills are essential as well as a flexible approach to working. A level of English language competency and communication skills necessary to perform this role safely and effectively is required.
Please note the salary for this post is pro rata to part time hours.
For informal enquiries, please contact Johan Jack, Switchboard Supervisor on 01592 643355 ext.29152 or email johan.jack@nhs.scot.
NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period for which you would be paid until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. If you have any questions or concerns, please contact the Recruiting Board.