Job Summary:
To work closely with the Finance Manager, to provide a timely and responsive service for the implementation and maintenance of all business, administrative, clinical and patient services. To be responsible for the production of performance and quality standards within the practice. To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system. To oversee the claims process for work undertaken as part of enhanced national or local services.
To act as practice administrator for the clinical system and as practice coordinator for IT hardware issues, working closely with the CCG and Shared Services as responsibility for computer hardware is transferred.
Job Responsibilities:
1. Human Resources:
Ensure personnel records are maintained for all staff, including DBS checks, absenteeism, and training records.
Implement mandatory and personal development training.
Implement induction training for new staff and maintain annual staff appraisal.
2. Finance:
Implement and maintain insurances for the practice.
Prepare claims as advised by the Finance Manager for enhanced and other services and ensure payment is received.
Monitor monthly claims and invoice submissions for receipt.
Payroll & petty cash management.
3. Organizational:
Review and maintain the practice continuity plan.
Create and maintain a practice policy register and ensure the reviews are completed appropriately.
Responsible for the agenda, minute taking, and circulation of non-clinical meetings and the organization of training events.
Maintain the content of the practice website, and production of the newsletter and other local publications.
4. Clinical Management:
Responsible for the generation and maintenance of all clinical rotas.
Management of complaints.
Generate reports to support the Long term condition system and monitor recalls for the Long term recall clinics.
Responsible for the organization and administration of medical teaching/trainee rotas.
Responsible for administration and management of locum bookings.
Deputise in the absence of the Finance Manager.
5. Premises and Equipment:
Oversee building maintenance and security.
Oversee stock maintenance at all levels and financial efficiency of the same.
6. Information Technology:
Implementation and maintenance of all associated requirements, upgrades, security, and services supporting the practices IT systems.
Audit and maintain confidentiality of information.
7. Performance and Quality Information:
To be aware of national, local, and practice quality standards for chronic disease management.
To provide support to clinical sub-groups in correctly identifying and targeting patients for assessment and treatment.
To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.
To provide advice and support for clinical sub-groups and to produce regular reports on the progress of these groups in achieving their targets.
To assist in the production of information for clinical audit as requested by the clinical sub-groups.
8. Practice Administration:
To oversee the administration of the clinical systems, ensuring staff complete housekeeping and back-ups as outlined in the practice policy.
To ensure the clinical integrity of the system working with the ICB to implement their guidance.
9. Practice Coordination for IT Hardware:
To oversee the security and validation processes for the clinical system.
To provide support, advice, and training for current and new practice staff in the use of the clinical system.
To maintain an equipment log ensuring that ICB and practice-owned equipment is readily identifiable.
Deputise for the Finance Manager in the Finance Manager's absence.
Confidentiality:
In the course of seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential and may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will implement and lead on the full range of promotion and management of their own and others' health, safety, and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
1. Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety.
2. Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines.
3. Identifying the risks involved in work activities and managing those risks.
4. Actively identifying, reporting, and correcting health and safety hazards and infection hazards.
Equality and Diversity:
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues.
Personal/Professional Development:
The post-holder will participate in any training program implemented by the practice as part of this employment.
Quality:
The post-holder will strive to maintain quality within the practice and will:
1. Alert other team members to issues of quality and risk.
2. Assess own performance and take accountability for own actions.
3. Work effectively with individuals in other agencies to meet patients' needs.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to communicate effectively with other team members, patients, and carers.
Contribution to the Implementation of Services:
The post-holder will apply practice policies, standards, and guidance. #J-18808-Ljbffr