Customer Solutions Coordinator
* Location: Croydon, CR0
* Job Type: Hybrid, Full-time (Temporary)
* Working Hours: Monday to Friday
* Hourly Rate: PAYE £17.64, LTD/UMB £21.83
We are seeking two compassionate and friendly Customer Solutions Coordinators to join our team on a fixed-term basis. If you are passionate about making a real difference and delivering exceptional customer service, this is the perfect opportunity for you.
Day-to-day of the role:
* Work as part of a dedicated complaints team to ensure we provide appropriate resolutions for our customers.
* Investigate complaints and member enquiries, providing timely responses that offer full explanations and, wherever possible, resolutions.
* Maintain high standards of customer engagement, ensuring all interactions are handled with empathy and professionalism.
* Utilise excellent communication and organisational skills to manage multiple cases efficiently.
Required Skills & Qualifications:
* Must have prior experience in handling complaints.
* Proven track record of excellent customer engagement skills.
* Strong communication and organisational skills.
* Experience in dealing directly with customers in a professional setting.
* Ability to work independently and as part of a team.
Benefits:
1. Competitive hourly rate.
2. Hy...