JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. About the Role A multi-disciplinary Facilities Management role responsible for delivering exceptional client service, contract delivery, management of all hard and soft services, financial management, and acting as ambassador of the JLL team on-site. Key Responsibilities Day-to-day site management activities including site functionality, escalation management, planning and client satisfaction. Managing Building Management Systems, creating and managing Preventative Planned Maintenance schedules, using and monitoring relevant task systems, Environmental Health and Safety and Quality Compliance, etc. Collecting and monitoring the Operation and Maintenance Manual, warranties, Asset and Life Cycle Registers to ensure maintenance is delivered on time. Ensuring compliance with JLL and Client policies, and procedures including statutory compliance and standard operating procedures. Managing budget and spend ensuring alignment with JLL and Client policies and procedures, including creating Purchase Orders, processing invoices, managing service charges, rates, rent, insurance, and local taxes as applicable. Delivery or delegation of service requests to ensure all requests are actioned within the agreed timeframe meeting Key Performance Indicators and Service Level Agreements. Ensuring office housekeeping and cleanliness is delivered to the highest standard, working closely with cleaning vendors, monitoring works and conducting audits. Responding to all facilities projects, fitouts, and crisis management activities on-site. Ensuring timely project solutions, identifying risks, and documenting lessons learned. Building relationships with internal and external customers including the building landlord, partners, and vendors to ensure the best client experience. Communicating efficiently to keep the client and management team informed of any elevated risks or events. Giving leadership, direction, and mentoring to the JLL team and vendors on-site. Working in accordance with health and safety measures and promoting best practice among colleagues, contractors, and vendors. Conducting risk assessments and following safety protocols. Managing and reviewing health and safety documentation to ensure compliance and safety on-site. Working Life On a daily basis, working across a large site. Main business language spoken is English. Role structured over a 5-day week. About You Keen to develop within the workplace, supporting a multi-disciplinary team. Up to date with industry trends and experience or interest in facilities management and customer service. Good communication skills. Striving for excellence and sharing ideas for improvement. Familiar with computer programs (Word, Excel, and Outlook). Adaptable to varying requests and projects. About Us Join an entrepreneurial, inclusive culture where we succeed together. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits, and pay. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. JLL is a leading professional services and investment management firm specializing in real estate, with operations in over 80 countries.