Job summary An exciting opportunity has arisen for an experienced administrator to join us at Chelston Hall Surgery. We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients. Main duties of the job The primary responsibility is to answer our patient enquiry line which is based at our Barton site. When the line is closed there will be other administration duties such as responding to emails and arranging District Nurse visits. You will also be the lunchtime cover for the reception desk. In this role you will be dealing closely with patients on a daily basis both face to face and over the telephone and email. We are looking for someone with a confident and patient focused approach to their work, who is able to problem solve and adapt to change whilst maintaining a positive and helpful attitude. About us The post is for 30 hours per week. The closing date is 12th November 2024. If you would like an informal discussion about the post, please contact Louisa Redhead, Patient Comms and Secretaries Team Leader -louisa.redhead2nhs.net Date posted 30 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time Reference number A2592-24-0015 Job locations Old Mill Road Torquay TQ2 6HW Chelston Hall Surgery Barton Hill Way Torquay TQ2 8JG Job description Job responsibilities Full details about this role and the range of duties required can be found in the attached Job Description. Job description Job responsibilities Full details about this role and the range of duties required can be found in the attached Job Description. Person Specification Experience Essential Excellent computer skills A knowledge of Microsoft Office Able to work to strict deadlines Ability to work accurately and concisely with attention to detail. A pleasant and calming telephone manner Desirable Desirable Experience of working in General Practice and knowledge of the organisation and structure of primary and secondary health care is an advantage but not essential. Experience of working with the EMIS Web GP system, however training will be given A background knowledge of online services or a willingness to learn about these Qualifications Essential Educated to GCSE level or equivalent including English and Maths (A-C grade). Educated in Microsoft office or to have a job history of working with Office (provable experience) Knowledge and skills Essential Excellent communications skills A positive outlook An ability to cope with change A confident approach to problem solving Person Specification Experience Essential Excellent computer skills A knowledge of Microsoft Office Able to work to strict deadlines Ability to work accurately and concisely with attention to detail. A pleasant and calming telephone manner Desirable Desirable Experience of working in General Practice and knowledge of the organisation and structure of primary and secondary health care is an advantage but not essential. Experience of working with the EMIS Web GP system, however training will be given A background knowledge of online services or a willingness to learn about these Qualifications Essential Educated to GCSE level or equivalent including English and Maths (A-C grade). Educated in Microsoft office or to have a job history of working with Office (provable experience) Knowledge and skills Essential Excellent communications skills A positive outlook An ability to cope with change A confident approach to problem solving Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Chelston Hall Surgery Address Old Mill Road Torquay TQ2 6HW Employer's website https://www.chelstonhall.co.uk/ (Opens in a new tab)