Job summary We are large, busy GP surgery in the Crewe area. We have an exciting opportunity for the right candidate to join our team as a Care Navigator. Main duties of the job Meeting and Greeting patients, arranging appointments and dealing with general administration for the practice. About us We are a busy GP practice within the Crewe area. We offer a variety of patients services to our population. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 2 Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A2377-24-0011 Job locations Eagle Bridge Health&Wellbeing Centre Dunwoody Way Crewe Cheshire CW1 3AW Job description Job responsibilities Care Navigators are responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Job description Job responsibilities Care Navigators are responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Person Specification Experience Essential -Excellent communication skills (written and oral) -Clear, polite telephone manner -Effective time management (Planning & Organising) -Ability to work as a team member and autonomously -Good interpersonal skills -Problem solving & analytical skills -Ability to follow policy and procedure Desirable -Experience of working with the general public -Experience of clinical systems Person Specification Experience Essential -Excellent communication skills (written and oral) -Clear, polite telephone manner -Effective time management (Planning & Organising) -Ability to work as a team member and autonomously -Good interpersonal skills -Problem solving & analytical skills -Ability to follow policy and procedure Desirable -Experience of working with the general public -Experience of clinical systems Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Millcroft Medical Centre Address Eagle Bridge Health&Wellbeing Centre Dunwoody Way Crewe Cheshire CW1 3AW Employer's website http://www.millcroftmedicalcentre.nhs.uk/ (Opens in a new tab)