Sales & Product Advisor – Role Profile
Duties include but are not limited to:
* Liaising with customers via telephone & email
* Answering queries and obtaining relevant information; advising customers on order status (e.g., stock availability, delivery updates, etc.)
* Printing email orders and replying to customers via email
* Raising customer invoices, orders & works orders
* Using the company system to input sales orders while checking prices against the customer's own price list
* Using the company system to raise works orders for the production of manufactured items
* Checking orders raised by other staff for errors such as delivery addresses, product codes, quantities, and prices
* Liaising with accounts where relevant to ensure customer accounts are up to date
* Maintaining and updating sales and customer records
* Liaising with production & warehouse teams
* General office admin duties
* Managing the post (i.e., franking, etc.)
The candidate must be confident in answering telephone calls with a keen eye for detail and the ability to work in a fast-moving environment.
Ideal Candidate:
* Excellent computer and numeracy skills with good working knowledge of Microsoft Office
* Excellent organisational skills and commitment to detail and accuracy
* Effective communication skills and the ability to form and maintain business relationships
* Able to work collaboratively with people across various departments and possess good time management skills while working to deadlines
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