Credit Control Manager - Jellycat London Company Background For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them. And where did they come from? Who was the very first Jellycat? The true origin of the Jellycat family is a closely guarded secret, held within the walls of the central London studio, House of Jellycat. Outside of the studio, several origin legends have been whispered from one bunny to another. One of them may be true. What we can share is that the Jellycat Loveables first appeared in London during 1999 and Jellycat Amuseables (zany, non-animals) popped up in 2010. Since then, hundreds of characters have joined the family. Some have retired. Some are highly-respected freelance consultants. Others went into show business. Many can be found sharing joy in discerning toy and gift shops, on and offline, across the globe. We hope that you too experience the fun and joy of Jellycat. Job Summary We are currently seeking an experienced Credit Control Manager who will report to the Financial Controller who can optimise cash flow and minimise credit risk/debtor days. Together with leading and mentoring a team of credit control controllers, providing guidance and support in managing customer accounts and resolving payment issues. Key Accountabilities and Responsibilities Reporting directly to the Financial Controller, your key responsibilities will be (but not limited to): Develop and implement credit control strategies tailored to the UK, EU, and ROW regions to Monitor and analyse payment trends and customer behaviours, identifying potential risks and opportunities for improvement. Monitor credit risk exposure and implement risk mitigation measures. Collaborate closely with sales, customer services, operations, and legal teams to resolve complex credit issues and negotiate payment terms when necessary. Ensure maintenance of accurate records of credit transactions and communicate effectively with internal stakeholders and external customers. Ensure successful implementation of new ERP to support automation within the credit control and accounts receivable function. Stay informed about relevant regulations and industry best practices, ensuring compliance with legal and financial standards. What we need from you We are seeking an experienced, commercially minded Credit Control Manager who is genuinely passionate about the retail world and has ideally worked in a business that has experienced significant growth and transformation. Knowledge, Experience, Skills, and Behaviours We are looking for a proactive and dynamic Credit Control Manager who has the following qualifications and attributes: Proven experience (3 years) in credit control management within a wholesale or distribution environment, with a track record of success in managing large-scale credit portfolios. Strong understanding of financial principles, credit risk assessment techniques, and credit management best practices. Excellent leadership and interpersonal skills, with the ability to effectively coach and motivate a team. Excellent analytical and problem-solving abilities, with a focus on driving results. Exceptional communication and negotiation abilities, both verbal and written. Detail-oriented mindset with a focus on accuracy and efficiency in managing financial data and transactions. Ability to work effectively in a fast-paced environment. Proficiency in financial analysis tools and software, with experience in Microsoft Dynamics 365 or similar ERP systems is preferred. A degree in Finance, Accounting, Economics, or a related field is preferred. Additional certifications such as ACCA or CICM are advantageous. Fluency in multiple languages is a plus. This role offers a unique opportunity to lead credit control operations across diverse geographical regions and contribute to the continued success and growth of Jellycat. If you are a seasoned credit control professional with a passion for driving excellence and delivering results, we encourage you to apply for this exciting position. INTERESTED? HERE’S WHAT YOU CAN EXPECT WORKING WITH JELLYCAT. Industry leading salary Bonus Pension Private Healthcare Dental Care Product discount schemes – great for Christmas and Birthdays Continuous training throughout the year Lots of company parties & get togethers, they love having fun Want to know more? We hope so We’d love to receive and review your application. We will start the recruitment process immediately so get in touch with our Talent Partner ECW Search on contactecwsearch.com or by applying directly through this advert. Due to GDPR, CV's or applications sent via email/social media, will not be kept or considered, please apply via the link provided or via the ECW Search contact email above. At Jellycat & ECW we believe that a diverse team of enthusiastic, hard-working, skilled people is pivotal to success. Our employees help us make a difference & grow as a business and creating a diverse, equitable and inclusive workplace starts with our recruitment process. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.