Looking for an individual with a good telephone manner and strong customer service skills for a contract role within the retail space!
Fully onsite
Key skills required for this role
Important
Service Desk Analyst
Introduction
Our client, a leading retail company in the optical industry, is currently seeking a Helpdesk Analyst to join their team. As a Helpdesk Analyst, you will play a crucial role in providing technical support and assisting internal users with IT-related issues. This is a contract position, offering an exciting opportunity to contribute to the smooth operation of our client's IT Service Desk.
Key Responsibilities
1. Responding to and resolving IT-related queries and incidents from internal users
2. Providing excellent customer service and technical support via phone, email, and ticketing system
3. Troubleshooting hardware and software issues, diagnosing and resolving problems
4. Logging and prioritizing incidents and service requests
5. Escalating complex issues to senior team members or other appropriate departments
Job Requirements
1. Experience in an IT Service Desk or Helpdesk Analyst role
2. Strong knowledge of IT systems, hardware, and software
3. Excellent problem-solving and analytical skills
4. Good communication skills, both verbal and written
5. Ability to work well under pressure and meet deadlines
6. Customer-focused attitude with a passion for delivering exceptional service
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