Description:
Senior Health and Benefit Consultant - This role can be based from our London or Chichester offices
What can you expect?
1. To develop and maintain a portfolio of Healthcare and Protection clients, by providing quality consulting advice and ongoing service
2. To ensure that revenue from this portfolio is profitable and to expand business lines and service delivery where appropriate
3. To manage and develop strong client relationships and win new businessTo work pro-actively with internal teams to deliver client expectations in line with agreed client account plans
What’s in it for you?
4. To join a truly global organisation that can offer excellent training and ongoing career development opportunities.
5. We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
6. Competitive Benefits Package including: 25 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more
We will rely on you to:
7. Identify business opportunities from client portfolio and your own network
8. Provide a service compliant with all procedures and Mercer Code of Professional Conduct and the FCA
9. Participate in appropriate internal forums
10. Maintain required industry and technical knowledge
11. Work with support team assigned to ensure the delivery of services to each client in line with Mercer standards
12. Compliance with Mercer and MMB systems
13. Manage client projects to successful conclusion
14. Compliance with sales process and tools
15. Where a Key Account is owned by a consultant, the consultant must adhere to all the protocols and goals as set out for the Key Accounts team
16. Retain and develop profitable client portfolio to include new clients/service lines
17. Build relationships with key decision makers
18. Win new mandates
19. Take overall responsibility for the delivery to the client of the agreed services
20. Consult with client to agree and document needs and objectives and ensure delivery of these objectives
21. Hold periodic review meetings with client
22. Client action planning in conjunction with client team
23. Manage insurer meetings with clients
24. Ensure all clients have compliant engagement documentation, in line with agreed process
25. Agree and monitor client fee and service specifications to ensure continued profitability
26. Own personal and client financial targets
27. Maintain technical knowledge to the required standard
28. Work with client team to deliver a profitable seamless service
What you need to have:
29. Financial and Commercial acumen (including fee negotiation skills)
30. Related business experience
31. Achievement orientated
32. Consulting and relationship management skills
33. Technical, product and process knowledge
34. In depth Healthcare and Group Risk knowledge is essential
35. Inter-personal, communication and time management skills
36. Working knowledge of Microsoft Office
What makes you stand out:
37. Excellent communication skills, both written and verbal
38. Attention to detail and strong organisational skills
39. Self-driven and motivated
40. A desire to provide exceptional customer service
Mercer