Medical Secretary, Trauma & Orthopaedics (Band 3)
Medical Secretary - Full-time - 37.5 hours per week - Permanent
Applications are invited from hard working and organised individuals to provide a high quality secretarial and administrative service based within the department of Trauma & Orthopaedics. You will be based at the Queen Elizabeth Hospital.
Main duties of the job
* Develop close working relationships with secretarial colleagues and other staff within the Trauma & Orthopaedic department.
* Ensure that all correspondence is typed and forwarded to health care professionals accurately and with care.
* Participate in an ongoing training programme in line with your developing role.
* Handle sensitive information appropriately, maintaining confidentiality.
* Maintain and promote the professional image of the Trauma & Orthopaedic Services and Gateshead Health NHS Foundation Trust.
* Maintain patient confidentiality in line with the Trust Information Management and Technology (IM&T) Information Security Policy.
* Provide feedback on policies and procedures as part of a continually developing service.
* Work within the Terms and Conditions of Employment of your Trust Contract.
* Report incidents, accidents and defects according to Trust and Business Unit guidelines.
* Liaise with other healthcare agencies and departments, maintaining good communication links.
* Use software programmes such as Winscribe, CareFlow, Medirota, and any other required systems.
* Type clinical correspondence and ensure actions are carried out, including VTC clinics of a confidential nature.
* Take minutes during meetings.
* Handle enquiries regarding test results appropriately.
* Manage complaints effectively, referring written complaints to appropriate staff per Trust policies.
* Undertake filing of hard copies and electronic copies as appropriate.
* Participate in Contact Appraisal.
* Collect and distribute medical records.
Person Specification
Qualifications
* Educated to a good standard (GCSE or equivalent, including Maths and English) or NVQ Level 2 in Business and Administration.
* RSA 2 typing or equivalent IT skills.
Experience
* Experience of working in an NHS or healthcare environment.
* 2 years experience of working in a secretarial or office environment.
* Experienced in using Microsoft Office packages.
* Knowledge of Careflow system.
* Understanding of medical terminology.
Knowledge/Skills
* Clear effective written and verbal communication skills.
* Good organisational and planning skills.
* Able to work autonomously and as part of a team.
* Flexible and committed support with the ability to adapt to service needs.
* Familiarity with medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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