RME Consultants are recruiting an IT Support Technician to join their growing team.
Role: IT Support Technician
Salary: £24,000 - £26,500 per annum
Contract: Permanent, Full time (shift work, 8am - 8pm or 8pm - 8am), 4 on, 4 off.
Location: Abingdon, Oxfordshire
Main Duties for IT Support Technician:
* Meeting service level agreements (SLAs) by resolving tickets promptly.
* Coordinating site visits for Field Engineers when remote resolution is not possible.
* Delivering exceptional customer service to surpass client and business expectations.
* Collaborating with internal departments and external partners to resolve tickets as needed.
Experience required for IT Support Technician:
* Comfortable working in a fast-paced environment, adept at prioritizing tasks and managing conflicting deadlines.
* Strong problem-solving abilities and attention to detail are crucial for success in this role.
* Excellent written and verbal communication skills are necessary for frequent interaction with internal and external stakeholders.
* Office experience is preferred but not mandatory.
Please contact Lucy on (phone number removed) for more information.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
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