Do you have experience in housing/tenancy management? If you do please keep reading. Your Role As a Housing Officer you will work within Ada Court, our sheltered housing scheme in Maida Vale. Day to day you will find yourself overseeing building safety, managing tenancies including viewings, settling in new residents and sign ups and completing fire risk assessments. It's a role with many hats and you'll enjoy the variety the role brings and will happily use your previous experiences to gain great outcomes. You’ll be part of resident’s meetings and will be responsible for reporting both communal and resident’s repair requirements. The role could also see you managing light anti-social behaviour issues, so being able to effectively communicate is a must. About You You’ll see yourself as a people person, able to build rapport and show empathy but also robust in your working relationships. The ideal candidate will be enthusiastic and energetic. To be successful in this role you will have previous housing/tenancy management experience, ideally with a local authority or housing association. The following are considered essential: Experience in tenancy management, including audits and signposting to other agencies for additional resident support Strong awareness of building health & safety issues Ability to work independently, exercising good initiative and judgement. Great communication skills, you’ll be a go to person so building rapport will be very important Awareness of safeguarding issues, proactively ensuring that people are kept safe, protected from harm. Excellent written, communication and IT skills Successful candidates will complete an Enhanced DBS check Who We Are Central & Cecil Housing Trust as part of the Aster Group provides safe and affordable homes for people over 55 in London. Since 1926, we’ve helped our residents to enjoy vibrant, active and fulfilling lives. Today, C&C supports people aged over 55 across a portfolio of safe and affordable properties and care homes, in outstanding locations. As a not-for-profit organisation, we re-invest every penny into helping our residents achieve their potential. From partnerships in fitness and the arts, to innovative technology and building inspiring homes, we support vibrant, active, and connected communities. Day to day, we live our values: “to be pioneers, to believe in better, to do what we do from the heart, to invest in each other and to have the courage to act”. What’s in it for me We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like: Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan We invest in colleagues’ careers and development through our leader and colleague development frameworks Defined Contribution Pension and attached life assurance Volunteering hours available to all colleagues to enable them to give back Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more Enhanced leave We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives If you consider this to be the right opportunity for you, apply as soon as possible with your most up to date CV. Please note that we may consider applications as soon as we receive them, interviews will be held as soon as possible and we will make an offer immediately, if we find the right candidate. In role you will be known as a Service Officer. Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands. The Company Our Housing and Independent Living teams provide a comprehensive range of housing-related services to more than 75,000 customers. The team acts as landlord of more than 28,000 homes owned and managed by us and offers a variety of supporting options designed to help elderly and vulnerable customers to continue living their lives independently. Some of the business functions include customer accounts, lettings, customer services & neighbourhood management. The Benefits Please have a look below at just some of the benefits we offer Cycle2Work scheme Sign up to our tax free bike scheme via salary sacrifice enabling a healthier, more sustainable journey to work. Employee assistance programme Benefit from 24/7 access to confidential counselling and legal information services. Develop your career We’re invested in you. Grow your talents, skills and expertise through our learning offering. Keeping fit in the gym Enjoy our onsite gym in our Devizes office, or discounts at a local offsite gym. Volunteering days Give something back by taking paid time off for volunteering activities. Flexible working Depending on your job, we encourage you to work to your own schedule and from a location that suits you. Documents