Job summary
We are currently looking for a Band 6 CEDS Duty Worke r to work on a Bank agreement for our Eating Disorders team in Rosanne House, Welwyn. All applicants must have previous experience in Eating Disorders
The post holder will work in close collaboration with other professionals, including the wider multi - disciplinary CEDS team (MDT) in assessing service user's needs, devising care plans and evaluating outcomes that promote service user empowerment and recovery. The post holder, with the MDT will provide high quality, individualised and evidence based eating disorder care and treatment, which addresses the needs of the service users and their families and meets individual specialist health needs.
Main duties of the job
Job Summary:
1. To work in collaboration with the Team Leader and duty managers, to ensure the highest standards of practice and service delivery
2. To work as part of the Community Eating Disorder Service to deliver the services required under the National Service Framework for Mental Health
3. To work as part of the duty team and provide day to day management of the duty inbox and cover
4. To review all communications to the team email duty desk/ phone calls and support admin on a daily basis
5. To prioritise and support on duty task, responding to email, telephone, and face to face presentation to the duty service. Including triaging and discussing referrals with the Duty manager
6. To ensure that risks relating to service users, unmet needs is discussed with duty manager
7. To ensure quality care standards and procedures which support the aims of Hertfordshire Partnership NHS Trust and the ethos of the Recovery Approach
8. To attend Referral Review Meetings to present and discuss new referrals and follow up with recommendations made by RRM.
9. To maintain the Duty Worker's own professional registration and development
10. To effectively support all aspects of the Duty team
11. To act for or on behalf of the Duty Manager as required from time to time in accordance with local agreements.
12. Ensure the provision of appropriate support to individuals with ED and complex needs, following assessment
PLEASE SEE JD ATTACHED FOR FURTHER INFORMATION
About us
About us - Hertfordshire NHS Partnership Trust ( is an exceptional organisation with big ambitions, our aim is to be the leading provider of mental health and specialist learning disability services in the country.
With a workforce of c. 3,000 and an annual income of c. £200m, the Trust is organised across three Strategic Business Units and provides integrated health and social care services through a large network of community and inpatient settings, serving diverse communities across Hertfordshire, Norfolk, North Essex and Buckinghamshire. As a university trust, HPFT continues to develop strong links with the University of Hertfordshire providing excellent learning and development opportunities, as well as strengthening our clinical research capability.
Whilst it is a challenging period for the NHS, there has never been a more exciting time to join HPFT. Building on the CQC ' Outstanding' rating given by the CQC in 2019, we remain on our "Good to Great" journey as we continue to innovate, improve, transform and ultimately deliver the very highest standards of care to the service users and communities that we serve.
In our recent NHS Trust Survey, 95% of staff feel their role makes a difference to Service Users, 90% are enthusiastic about their roles and people would recommend us as a place to work
Job description
Job responsibilities
Working relationships
13. To work as part of a multi-disciplinary team ensuring good communication with other team members, giving and receiving support and dealing with any issues that inhibit excellence in patient care that occur with colleagues.
14. To regularly meet with supervisor and senior clinician to ensure high quality practice and that the postholder is supported and therefore able to carry out the demands of the post.
Clinical Responsibility
Clinical responsibility is at the level of assisting professionals and feeding back observations.
15. To participate in the assessment of patients needs in conjunction with qualified staff, in relation to their physical as well as their mental health.
16. To support patients in their recovery
17. To participate and lead in groups delivered by the team as required.
18. To have or attain a good knowledge of best practice in working with adults with an eating disorder.
19. To assist in the planning and development of programmes of care
Communication requirements
20. To contribute to multi-disciplinary team discussions, case conferences and reviews.
21. To keep accurate and up to date written records of all patient contact by inputting data on the Trust records system.
22. To provide telephone and in person support to patients and occasionally their families/carers.
23. To support qualified staff in the ongoing assessment of the patients needs through accurate reporting of interventions and observations.
24. To pass on relevant verbal and written messages as appropriate.
25. To attend and participate in team meetings, supervision, reflective practice, appraisals and other meetings as required.
26. To report and document incidents, concerns and complaints to the Team Leader or nominated deputy on duty as set out in Trust policy.
27. To liaise with and maintain good working relationships with other professionals, community mental health workers, GPs, social care teams, inpatient areas etc
28. To act as a link to other agencies when required.
29. To prepare for and attend supervision with supervisor on a regular basis.
30. To attend training courses as agreed with the Team Leader via supervisory and appraisal processes.
31. To use supervision and informal support from colleagues to manage the emotional and mental demands of the work.
Person Specification
KNOWLEDGE, TRAINING AND EXPERIENCE
Essential
32. NVQ level 3 or a MH Certificate of equivalent qualification. Evidence of additional relevant mental health training
33. Experience of working with people with mental health problems in either an acute or community setting
AREAS OF EXPERIENCE AND KNOWLEDGE
Desirable
34. Eating disorders experience
PHYSICAL SKILLS
Essential
35. Computer skills and ability to use a range of IT systems related to role.
Desirable
36. Driving