The role holder will be responsible for a caseload of military cases against the Ministry of Defence and should be able to manage these with confidence and knowledge in line with the Company’s exceptional customer service standards. The role handler will also be responsible for some industrial disease cases where required.
Job Context
The role will demand an excellent understanding of all aspects of litigation in personal injury, specifically military claims and knowledge also of industrial disease claims. The role holder must have an ability to manage a high workload whilst at the same time have a solid understanding of litigation and the Civil Procedure Rules and the regulations and legislation concerning military claims.
The role holder will be responsible for taking individual responsibility for a caseload of military claims both litigated and pre-litigated alongside responsibility for industrial disease claims where appropriate. The caseload will consist of complex and/or high value military claims and some Industrial Disease claims.
Principal Accountabilities
1. To demonstrate a solid understanding of the technical issues involved in dealing with a litigated case.
2. To demonstrate an excellent understanding of the civil procedure rules.
3. To have an excellent working knowledge of Military Claims, Noise Induced Hearing Loss and/or Short Tail Industrial Disease and Long Tail Industrial Disease and relevant case law.
4. To demonstrate the ability to take on individual responsibility within the context of a team environment.
5. To demonstrate commercial awareness and a proactive approach to all aspects of work.
6. To demonstrate strong decision making skills.
7. Be able to achieve financial targets on a monthly and annual basis and to contribute to the profitability of the team as a whole.
8. To demonstrate excellent communication skills including client awareness and client care.
9. To demonstrate an ability to manage risk on an individual and team level.
10. To operate in line with both internal and external compliance standards.
11. Maintains strong relationships with both internal colleagues and external customers and agencies.
12. Working to targets and deadlines.
13. Working with a computerised case management system – PROCLAIM.
14. Managing a high and varied litigated caseload.
15. Providing both a quality and speedy service to internal & external clients and referrers.
16. Working to service level agreements.
17. Understand and embrace the concept of “excellent customer service” coupled with “urgency to get things done”.
Job Knowledge, Skills & Experience
1. A minimum of 3 year’s experience.
2. Experience of dealing with complex and high value claims against the Ministry of Defence, fast track/multi-track litigated cases including Short Tail and Long Tail diseases and other industrial disease cases.
3. Excellent working knowledge of the CPR.
4. Excellent drafting capabilities of court documents.
5. Excellent advocacy skills.
6. Excellent telephone manner.
7. Excellent fact finding skills.
8. Excellent understanding of cost budgeting and cost case management conferences.
9. Assertiveness and a determination to “get things done”.
10. Good customer service skills.
11. Good organisational & interpersonal skills.
12. Good oral communication skills.
13. Be PC literate having a basic knowledge of the Office Suite (Word, Excel, Outlook).
14. Be a good ‘People’ person and work well as part of a team.
15. A working knowledge of PROCLAIM or equivalent.
Package
* 25 days annual leave + Birthday Holiday + Bank Holidays.
* Company Pension.
* Flexible Working hours/ Working from home available.
* Bonus structure.
* Encouragement of internal progression.
* Encourage internal and external training.
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