Uniting the expertise and capabilities of Ashfield and Huntsworth Health, Inizio has just been launched to become THE strategic partner for health and life sciences companies. Unparalleled in scale and expertise, we connect a full suite of Advisory, Medical, Marketing/Communications, Patient and Stakeholder Engagement, and Biotech services to reimagine clients' business challenges into opportunities. We are a team of 10,000 experts working together in 35 countries to create something extraordinary. We exist to solve health challenges and develop transformational ideas that positively impact human lives. Working at Inizio offers an opportunity to work for a game-changing company built with one goal. That is to redefine health and life sciences by empowering our people to inspire new possibilities that advance health and build brighter futures. Reporting to the Senior Team Lead who may be based in Manchester, UK or Yardley, US this is a Supervisor - OTC role within the Global Finance Services based in Manchester, UK. Hybrid working arrangements are in place. Role Responsibilities Major contributor to strategic continuous improvement initiatives in the organization, achieving identified goals (financial, process or talent) Coordination point for internal and external audits, controls testing and year end audit procedures Closely manage the handover of processes between SSC team and local finance teams through Standard Operating Procedures (SOPs) documentation, knowledge capture and knowledge transfer Monitor compliance with Service Level Agreements (SLAs) Meet & exceed Key Performance Indicators (KPIs) & other performance metrics Ensure compliance with internal finance policies and external statutory regulations Monitor and execute specific internal controls within accounting processes and other general accounting activities. Support business unit accounting activities such as, but not limited to monitoring customer payments, follow up on overdue collections, and review collection strategy activities. Coordinate the handover of processes between SSC team and local finance teams through Standard Operating Procedures (SOPs) documentation, knowledge capture and knowledge transfer. Responsible for driving transactional process standardization through implementation of best practices, systems, and policies Enable a culture of high performance and healthy collaboration. Onboarding & Training of team members Manage the performance of direct reports by adherence to accountabilities, objectives, and policies. Supervision of an OTC process team of between 1-4 direct reports. Perform other duties as directed What do you bring to the Role? Strong customer service focus with commitment to building professional, responsive, and effective relationships. Enthusiastic and pro-active approach; fosters collaborative working relationships in all situations. End to end Order to Cash & Project Finance process experience. Flexible and willing to work in a "hands on" manner to ensure that all tasks are achieved by the team on a timely basis. Possesses the ability to identify opportunities for process improvement. Deliver tasks in a professional and organised way, responsive to priorities. Able to assimilate large amounts of information quickly and interested in rapid learning. Ability to handle change effectively and deal with ambiguity. Strong analytical skills. Our Pledge At Inizio, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a dynamic work environment that values diversity, equity, and inclusion. We strive to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, color, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability. Don't meet every job requirement? That's okay Our company is dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.