Who You Are You are an individual with strong analytical and communication skills, capable of working effectively with both clients and team members. With the ability to independently identify customer needs and provide solutions, you are adept at delivering financial assessments with attention to legislative detail. Your experience enables you to handle potentially challenging interactions with distressed or elderly clients courteously and confidentially. You are familiar with welfare benefits and possess the flexibility to adapt to changes in procedures and policy swiftly. Basic familiarity with software like MOSAIC and CIVICA is beneficial. What the Job Involves The role involves conducting financial assessments to determine client contributions, ensuring error minimization through precise calculation and adherence to relevant legislation. As the single point of contact, you will communicate complex information about Council and Government schemes across various platforms, ensuring clients are informed and supported. You will manage client interactions, sometimes involving visits within the borough, to gather necessary documentation and facilitate accurate claims processing. Additionally, you will contribute to team development by cross-training in financial assessments and occasionally supervising team tasks. This role operates within established Council policies, including equalities, health and safety, and finance compliance.