Honeycomb is thrilled to partner with a leading bank across Northern Ireland to recruit for a Customer Service Advisor based in Derry/Londonderry. This is a full-time, temporary ongoing position (35 hours per week), working Monday - Friday, 9 AM to 5 PM. There is potential for this role to become permanent. The Role As a Customer Service Advisor, you'll play a key role in delivering a professional and friendly service to valued customers, helping them find the right banking solutions while ensuring a seamless experience. Key Responsibilities: Engage with customers, providing tailored recommendations on products and services. Prioritise customer needs, ensuring excellent service and first-time resolutions. Promote digital and self-service banking options for added convenience. Accurately complete transactions, following all policies, controls, and procedures. Work collaboratively with your team to ensure a positive and efficient branch environment. The Person This is a fantastic opportunity for someone who is passionate about customer service, enjoys working in a fast-paced environment, and thrives in a team setting. Essential Skills & Experience: Proven experience in a customer service role, delivering a high standard of care. A positive, self-motivated attitude with a results-driven mindset. Strong communication skills and the ability to work effectively within a team. Attention to detail and the ability to work to deadlines with accuracy. Confidence using technology across desktop, mobile, and tablet platforms. Desirable: Previous experience in a banking or financial services environment. If you require assistance during the recruitment process due to a disability, please contact us directly to discuss accommodations. Honeycomb is committed to providing equal opportunities for all applicants. How to Apply To apply, send your up-to-date CV via the link provided or contact Cora Montgomery at Honeycomb on. Skills: Customer Service Branch Advisor Bank Cashier Customer Service Advisor