Join to apply for the Head of Claims Operations role at W/R/B Underwriting (a Berkley Company).
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Responsibilities
* To support the Chief Claims Officer in the enhancement and modification to the claims process and systems in order to generate sustained improvements within the Claims Team.
* Undertake a full review of the Claims Operations function and report on how data, process and technology can be improved across the function. A specific focus on automation and outsourcing (internal/external) which can maintain stable headcount.
* Ensure the claims function remains in step with current technology and market requirements and initiatives.
* Responsible for ensuring that the effective operation of controls over the claims function and adherence to guidelines and market standards is evidenced.
* Develop and strengthen the analysis of claims performance to identify trends and exceptions, including through oversight of the compilation of a monthly dashboard and the peer review process.
* As a key user of management information, provide support with the building of claims data and analysis, liaising with the relevant teams within the business.
* Support in the monitoring of KPIs, using Monthly Management Reports and the Lloyd’s Reporting Suite, as appropriate, ensuring the Claims Team can benchmark/track their performance, any deficiencies are shared and remediation actions are tracked.
* Work in conjunction with the claims function and peer review provider to ensure that the principles of best practice are adhered to.
* Represent the Company on external committees and to promote the Company’s brand and level of professionalism within the market.
* Develop and strengthen a learning of Lloyd’s strategic and key market reform initiatives with respect to claims.
* For transformational projects (IT or Organisational ones), participate and contribute to strategic objectives through membership of workgroups, providing support to the Chief Claims Officer.
* Chair the Claims Optimisation Group.
* Production of Claims report and representation at the Claims Committee and Delegated Authority Working Group.
* Oversight over delivery of Delegated Claims Management Process and Procedures for both new and existing arrangements, including coordination of proposed arrangements and implementation of contracts.
* Oversight over Claims Service Provider onboarding and compliance with contractual requirements.
* Collation and analysis of monthly SLA, MI and Reporting Bordereau from external and internal providers including resolution of any out of target items.
* Oversee the coordination of audits of Service Providers and Coverholders with Claims Authority, including post audit follow up.
* Compilation of quarterly return to SOX auditors.
* Oversight of Claims Internal and External audits including following up on any findings/recommendations.
Minimum Requirements
* A sound understanding of the Lloyd’s/London Market trends, major issues, customer expectations, and regulatory considerations.
* Experience and ability to analyse and evaluate data and prepare business reports.
* Able to be flexible when working on several activities simultaneously.
* Proven experience of working on projects, linked to innovative improvements in operational efficiency and claims service offering.
* Good people and management skills for managing and mentoring of team members and their performance and influencing across the wider business.
* Strong interpersonal skills with a proven ability to communicate effectively with stakeholders at various levels, both verbally and in writing.
* Ability to exercise independent judgment and effectively make sound business decisions.
* Ability to work within and promote a diverse and inclusive culture.
* An appreciation of the requirements of support processes in a customer focused environment.
* Ability to work autonomously, as well as being a good team player.
* Ability to use initiative and problem solve situations as they arise.
* An operations comprehension and understanding of technology and data, including BP2 needs/demands.
* Highly professional, commercial, open-minded and agile in approach with an enthusiastic and positive attitude.
* Proven at formulating and presenting clear recommendations and business decisions to senior management.
* Competent at prioritising, resourcing, outsourcing, planning and project management.
Seniority level
Executive
Employment type
Full-time
Job function
Sales and Business Development
Industries
Insurance
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