Senior Valuer £25,000 (OTE -£37,000 uncapped) Knowle - Solihull This is an opportunity to join a very well-established Estate Agent, who are Award-winning company, who thrive on providing excellent customer service and delivering first class results. The role, will, will involve growing the property register by driving market appraisals into instructions and generating new sales, to maximise the profit and help support the Sales team. The role will come with the opportunity to step up to Manager. Summary of Position The Senior Sales Negotiator will provide a high level of customer service whilst building relationships with colleagues and clients. You will be responsible for booking valuations, viewings, maintaining customer records and achieving sales targets. You will also be required to dress smartly according to company standard and present themselves in an appropriate manner when on an appointment. The individual will provide unrivalled levels of customer service whilst building relationships at all levels and achieving set targets and KPI’s. Most work will be in the office; however, a percentage may be out of the office conducting viewings when this is appropriate. Communications may also take place with staff members at other sales offices. The Sales Negotiator will provide a high level of customer service whilst building relationships with colleagues and clients. You will be responsible for booking valuations, viewings, maintaining customer records and achieving sales targets. You will also be required to dress smartly according to company standard and present themselves in an appropriate manner when on an appointment. The individual will provide unrivalled levels of customer service whilst building relationships at all levels and achieving set targets and KPI’s. Most work will be in the office; however, a percentage may be out of the office conducting viewings when this is appropriate. Communications may also take place with staff members at other sales offices. Duties and Responsibilities: • Liaise on a day-to-day basis with customers and manage customer enquiries • Book viewings using the company’s system • Complete customer records and update records in the system • Conduct accompanied viewings with clients and establish needs • Encourage second viewings; offers etc where appropriate • Enter customer viewing feedback on to the system • Generate offers • Adhering to legislation progress offers to sale and completion • Generate new business by booking valuation appointments • Build relationships with colleagues and clients • Manage and maintain daily all administrative systems and procedures. • Liaise with clients and solicitors as appropriate to deliver excellent customer service • Maintain an excellent standard of company records • Work closely with other third-party operators where appropriate to exceed customer expectations • Administer all responsibilities in the most cost-effective way and always operate within approved budgets and Company Policies • Communicate the Company vision/values where appropriate to customers and third parties. Role Specific Competencies Communication Teamwork Responsibility Trustworthy & Ethics Organised Self-motivated Principal Measures / KPI’s Valuation appointments booked Viewings Sales Income Mortgage appointments referrals Conveyancing referrals Inter branch referrals Knowledge & Experience Experience in customer face to face dealings Experience in telephone communication Excellent attention to detail Proven success in organisation and efficiency with a good record of personal effectiveness The ability to meet deadlines Customer driven with a drive for results Some previous experience / understanding in sales Show respect for others and build relationships