At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.
We provide a supportive environment that is committed to enabling our people to be the bestensuring they feel proud to be themselves and part of BUUK Infrastructure.
We are looking forSenior Telecoms Infrastructure Administratorwho would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service.
As the Senior Telecoms Infrastructure Administrator your key responsibilities are
Working with the business to design, implement, manage and support the group telecoms platforms. This includes account creation and management, call flow management/Interactive Voice Response and supporting staff with resolving issues.
Working with platform providers to ensure account relationships are maintained and licensing reviewed with appropriate internal teams.
Planning and preparing for any expansion and changes within the BUUK Group.
Actively working to ensure software licencing across all environments in use within the BUUK Group is recorded and kept compliant.
About you
Relevant degree, technical certification or equivalent.
Strong communication skills to confidently communicate with employees at all levels of the organisation.
Well organised and able to manage their own workload.
Experience of maintaining a cloud-based contact centre environment.
Experience of maintaining call groups, call flows, and user accounts in a cloud or on-premise telephony environment.
Understanding of key telecommunications technologies such as Session Initiation Protocol (SIP) and call flow management.
What can you expect from us
At least the cost of living pay increase every year
Company pension contributions up to 10% if employees contribute 5%
33 days holiday including bank holidays with the ability to purchase an additional 2 weeks
Enhanced maternity, paternity and adoption pay
To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax)
Hybrid working for eligible roles
Development opportunities to reach your career aspirations
BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.
For more information please contact our resourcing team on 01359 308260.TPBN1_UKTJ