IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.
At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.
If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
Job Description
This role is the lead for implementing strategic renewal initiatives and ensuring the timely and successful renewal of software contracts. This is a player/coach role engages with customer during the renewal process and work closely with global as well as regional functions to design and implement company best practices in the region.
Responsibilities
· Coordinate and manage the end-to-end process of maintenance contract renewals.
· Execute the renewal strategy to maximize customer retention and revenue growth – reducing churn and increasing ACV.
· Provide accurate monthly and quarterly forecasts and opportunity updates on a weekly basis.
· Ensure the timely and successful renewal of software contracts
· Mentor and manage the renewal specialists, fostering a collaborative and high-performance work environment.
· Provide guidance, training and coaching to team members to enhance their renewal negotiation and customer engagement skills.
· Work closely with the Near-Shore/Off-Shore Renewals team(s) to maximize productivity and efficiency.
· Maintain organized and up-to-date records of all contract renewal activities
· Utilize data-focused insights to track and analyse renewal rates, identify trends and recommend improvements to maximize recurring revenue (increase ACV), identify up-sell opportunities and reduce churn.
· Partner with cross-functional teams, including sales, customer success and finance to align renewal strategies with overall company goals.
· Proactively engage with customers to address concerns, answer questions and identify upsell and cross-sell opportunities.
· Oversee the negotiation of software contracts renewals, ensuring favorable terms for both customers and the company.
· Partner with legal and finance teams to ensure compliance with contract terms and financial objectives.
· Continuously evaluate and enhance the renewal process, streamline workflows, and identify opportunities for automation.
· Prepare regular reports and presentation for management on the renewal performance.
· Manage channel and partner renewals, including ensuring timely pricing to ensure optimal renewals.
· Maintain organized and up-to-date records of all contract renewal activities
Qualifications
To be successful
· Strong organizational skills and attention to detail, capable of managing multiple priorities and meeting deadlines.
· Proven ability to successfully steer cross functional initiatives.
· Exceptional communication and presentation skills with executive presence to confidently interact with senior leaders
. Strong data manipulation skills using Excel and BI tools
· Ability to build effective relationships across all levels of the organization.
· Ability to work well in high pressure situations
· 8+ years’ experience in renewals, sales, account management or equivalent customer facing role
· Strong sales history or meeting and exceeding quota.
· Finance background a plus – understanding of accounting and financial principles
such as Budgeting, ROI, Project Payback, Time Value of Money, TCO-based Selling
Skills and competencies
Project Management
Data Analytics and Tools
Forecasting and Reporting
Operational discipline and detail orientation
Communication
Collaborative & Inclusive
Change Ability
Influencing Skills
Intercultural mindfulness
Continuous Self-Improvement
Lives the IFS Values
Additional Information
Application Process: Interviews and selections will be conducted continuously. If you are passionate about making a difference and thriving in a dynamic and entrepreneurial environment, please apply by sending your resume and cover letter.