Receive and welcome all patients, visitors and colleagues. The post holder will be required to work with computers/display screen equipment for prolonged periods, frequently sitting inputting data and word processing. The post holder will lead the reporting of local, regional and national data extraction supporting the Service Support Lead in any relevant submissions. Provide and receive verbal and written information with patients, staff and carers communicating effectively using confident interpersonal skills, tact and persuasive skills. Maintain a tidy office ensuring all patient identifiable information is securely stored at the end of each working day. Plan and organise own time and meetings or events for the department. Attend meetings, courses and professional events as appropriate, providing feedback or creating meeting minutes as required. Ensure care and proper use of Trust equipment and supplies. Manage the supply, collation and analysis of administrative audits and patient feedback surveys ensuring the department is continually listening, reviewing and updating. Be accountable for own work and take responsibility for own continuing professional development. Be aware of and comply with all Trust policies and procedures. Be aware of and comply with all local departmental policies and procedures. Undertake surveys or audits participating in continuous review and update of relevant policies and procedures within the locality. Be an expert user of all relevant software applications including; Trust Intranet, Idox Lilie, ESR, email and dictation hard/software. Maintain a happy and supportive work environment. The post holder will be required to deal with an unpredictable workload and will need to maintain concentration to ensure accuracy and efficiency. The post holder may be required to process distressing or emotional information relating to service users, e.g. processing patients clinical history described in patient records. Plan and maintain an effective administration work rota. To undertake the role of project manager within identified pieces of administrative work as necessary. To take an active role in the locality leadership team and attend the Locality Operational & Governance Group and Local Staff Meetings. Communication Maintain client confidentiality at all times. Liaise with the multidisciplinary team to ensure effective administrative service delivery as appropriate. Follow methods of work that ensure confidentiality at all times. Maintain efficient filing systems ensuring these are kept up to date including archiving process. Develop and maintain excellent working relationships between all members of the locality. Budgetary Responsibility The post holder will be an authorised signatory and be required to sign P forms. Co-ordinate departmental stationary stock control and purchase certain assets via delegated budget and financial requisitioning responsibility. Work in support of the budget holder, to recognise areas for efficiencies, savings and innovations. Be a responsible team member with regards to resource and sustainability. People Management Responsible for day-to-day supervision of the locality administrative staff team. Responsible for day-to-day supervision, management and development of locality administrative staff team: HR processes, sickness monitoring and management, appraisals, 1:1s, recruitment, reviewing work performance and progress, work allocation and rota planning and maintenance. Responsibility as line manager for the locality administrative staff team members. Maintaining own professional development and requirement to take part in appraisal and KSF process. Support and partake in any locality Research & Development activities as required. Clinical and Practice Governance Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act. Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies. The post holder must adhere to the Trust risk assessment and risk management processes. The post holder must adhere to Trust Infection Prevention and Control policies and procedures. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust. The post holder must participate in clinical and other audits as required. Provide patients and their families /carers with information on standards they should expect from the team. The post holder is required to participate in relevant emergency preparedness process for their team. General The post holder must at all times carry out his/her duties with regard to Cambridgeshire Community Services NHS Trust Workforce Diversity and Inclusion Policy. To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors and staff. All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures. This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.