A Vacancy at University Hospitals of Derby and Burton NHS Foundation Trust.
Derby & Burton Hospitals Charity exist to support our hospitals help make our patients’ and colleagues' lives better. The amazing donations and legacies enable the charity to help provide the extras that cannot be provided from NHS funding but make a huge difference to our patients and staff. This post is part of the Team supporting the Charity to realise this aim.
The Charity CRM and Supporter Care Administrator manages the Donorflex system, which is the key CRM system for driving strategy decisions and managing supporter engagement.
The Charity CRM and Supporter Care Administratoris responsible for the day to day management of the system, providing training, support, and guidance to others within the charity, in addition to ensuring adherence to the system policies and procedures.
The Charity CRM and Supporter Care Administrator also provides essential reporting and data analysis skills to ensure the Senior Management Team are able to make informed strategic decisions.
The Charity CRM and Supporter Care Administratoralso provides expertise and guidance on further system developments.
1. Perform administrative tasks on the CRM system, from data entry, user support, query creation and dashboard development.
2. Manage the inputting of data by other users through ensuring appropriate training is provided especially with regard to new users.
3. Develop a CRM super user network.
4. Support data integration projects from other systems.
5. Create and maintain training guides together with standard operating procedures.
6. Create dashboards for different sections within the Charity Team within the system using advanced "find" functionality and data visualisation capabilities within the system.
7. Generate reports and carry out data analysis to ensure the Senior Management Team are able to make data informed strategic decisions.
8. Support the enablement and testing of system upgrades.
9. Work with users to collate system change requests and collate "as work" packages to review systems.
10. Ensure CRM system usage abides by business processes where changes are identified.
11. Ensure the appropriate "thank you" communications are sent to supporters using the appropriate medium and adhering to the agreed KPIs.
12. Monitor adherence to Service Levels/KPIs by other members of the Charity Team.
13. Assist with general clerical work including filing and scanning within the department on an hoc basis.
14. Attend fundraising events to provide assistance when required, occasionally out of normal working hours.
Closing date of applications: 28 October 2024
Interview date: 7 November 2024
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
This advert closes on Sunday 27 Oct 2024