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We are a remote-first software as a service (SaaS) company, bringing true digital transformation to the global shipping industry. We enhance the way shipping professionals work by creating technology for the maritime industry and bringing it to market.
With over 85% of the world’s trade transported by sea, we have a huge opportunity to transform existing manual, offline and disparate processes into a tech-enabled and data-rich experience enabling better decision-making and fewer costly and time-consuming mistakes. Our premier platform, Sea, is the world’s first digital shipping platform that provides cloud-based applications focused on the pre-fixture and at-fixture space. These connect to create efficiencies and digitise workflows.
To understand more about us, please visit https://www.sea.live/
Responsibilities
Account Management:
* Build and maintain strong relationships with key stakeholders within existing accounts.
* Understand the unique needs and challenges of each organisation and work towards delivering customised solutions.
* Serve as the primary point of contact for customer inquiries. Collaborate with supporting teams for support issues.
* Develop and implement strategic account plans for key customers. Ensure all customers are enrolled on customer lifecycle plans.
* Ensure all customers are reaching strong adoption levels on both transactional and intelligence product suites.
* Be a key enabler in driving and supporting change management in customer organisations joining Sea’s marketplace.
Renewal Management:
* Proactively manage the renewal process for customers using our transactional and intelligence product suites.
* Collaborate with internal teams to ensure timely and accurate renewal proposals.
* Mitigate and escalate risk for renewal process with internal stakeholders, providing solutions to risk.
* Analyse customer usage patterns and provide recommendations for optimising workflows and efficiencies.
* Work with customers to develop strategies that drive increased engagement with our transactional/intelligence product suites.
* Run quarterly business reviews to understand account health and potential actions to mitigate risk.
Growing Existing Accounts:
* Identify growth opportunities within existing accounts for both transactional and intelligence product suites.
* Develop strategies to transition customers from transactional products to more comprehensive solutions such as Sea/trade deal capture, negotiations, and intelligence services.
* Collaborate with internal stakeholders to present upselling and cross-selling opportunities to customers.
Collaboration and Communication:
* Collaborate closely with the sales, product, and development teams to align strategies and initiatives.
* Communicate effectively with internal teams to ensure that customer feedback and needs are appropriately addressed.
Market Insights and Feedback:
* Stay informed about shipping and commodity industry trends, competitive landscape, and emerging customer needs, including decarbonisation.
Qualifications
* Bachelor’s degree in business, economics, politics, or related field.
* Proven experience in account management, preferably within a B2B technology or SaaS environment.
* Strong understanding of transactional processes, trade negotiations, and intelligence solutions.
* Analytical mindset with the ability to translate data into actionable insights.
* Ability to multitask and manage competing priorities across multiple customers.
* Proven track record in driving adoption, renewal, upselling, and cross-selling successfully.
* Entrepreneurial; willing to take ownership of responsibilities.
* Proficiency in Salesforce/Salesloft and Microsoft Office Suite.
Seniority Level
* Mid-Senior level
Employment Type
* Full-time
Job Function
* Administrative, Business Development, and Information Technology
Industries
* Information Services
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