Your Fairmont Journey Starts Here:
Are you someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.
Job Description
* Ensure that the bell desk is organized at all times.
* Keep the working area clean and tidy always.
* Ensure smooth and fast baggage handling for all arrival/departure guests.
* Maintain close relationships with reception/information/cashier as well as other departments.
* Attend all guest calls for Bell stand / Door Services related services.
* Delegate bell boys to pick up the baggage from guest rooms.
* For any guest requests, follow-up calls are to be made back to the guest to verify complete satisfaction.
* Check the inventory of items on loan and ensure all items are collected at the time of check-out.
* All baggage movements are tagged and recorded.
* Update luggage movement register and sign off daily.
* Distribute guest and other departments’ letters and couriers properly and accurately.
* Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
* Ensure that hotel shuttle bus service and airport transfer are carried out smoothly.
* Order required newspapers for the next day and monitor the delivery of newspapers to each occupied guest room.
* Help observe safety and security rules at all times.
* Alert the management of any unattended packages and strangers found on the premises.
* Check the daily arrival list for VVIPs or guests with functional needs.
* Prepare for group movements and ensure enough staffing is in place to handle groups.
* Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
* Recognize all returning and VIP guests, and welcome them back.
* Assist the guest service team in escorting guests to and from their accommodations and orienting them with the property features, facilities, and in-room equipment.
* Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
* Assist guests with their luggage and try to acknowledge them by name.
* Make deliveries to guest rooms as instructed.
* Store and retrieve luggage and other objects for guests.
* Be aware of daily hotel activities, group and VIP arrivals.
* Communicate special guest requests to the Assistant Front Office Manager/Manager on Duty.
* Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
* Assist the security team in scanning all guest luggage.
* Offer assistance to all guests at all times.
* Provide an efficient luggage storage, delivery, and collection service.
* Perform any other work as and when assigned by the management.
Qualifications
* Minimum 2 years of relevant experience.
* Knowledge of hotel fire procedures.
* Knowledge of hotel security procedures.
Additional Information
* Bachelor’s degree in Hospitality Management or related field preferred.
* Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
* Excellent communication and interpersonal skills.
* Strong organizational skills and attention to detail.
* Ability to multitask and remain calm under pressure.
* Knowledge of the local area and its attractions is a plus.
* Proficient in Microsoft Office Suite and property management systems.
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