For this position, you must live in one of the following postcodes: CM16, CM5, E10, E11, E17, E18, E4, EN10, EN9, IG1, IG10, IG11, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, RM1, RM10, RM11, RM12, RM13, RM14, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9.
Join our team of Field Service Engineers (internally you’ll be known as a Field Technician) and earn a competitive salary of £29,000 plus £2,500 London Weighting Allowance, plus overtime (on average £4,700) and performance-based commission of £2,500. We’re looking for motivated and customer-focused individuals. No prior experience is required; we will train you in all aspects of the job and provide you with a mentor, so you’ll have everything you need to succeed!
After completing our comprehensive training program, you will be able to enjoy a better work-life balance with our 4-day working week consisting of 37.5 hours (Monday – Saturday) with a mixture of 7.5 and 10-hour shifts. No two days are the same, so you will always be learning and finding new challenges. Be the expert in installations, fixing faults, and delivering great customer service.
Responsibilities
1. Diagnose errors and technical problems and determine appropriate solutions.
2. Document processes and follow company standard procedures and protocols.
3. Collaborate with the technical team and share information across the organisation.
Who we are
The UK’s fastest broadband network and the nation’s best-loved mobile brand. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Virgin Media O2 is an equal opportunities employer, working hard to remove bias and barriers for our people and candidates.
The must-haves
1. A UK Manual driving licence with no more than 8 points.
The other stuff we are looking for
1. Be comfortable working at heights and outside in all weathers.
2. Someone who enjoys problem solving and finding suitable solutions for customers.
3. An individual who can build great relationships with customers.
4. An organised individual with a customer-focus, who is motivated to help others.
What's in it for you
A competitive salary of £29,000 plus £2,500 London Weighting Allowance, £2,500+ On target earnings, plus a company van, 25 days of annual leave, including your birthday, a first-rate pension programme with up to 10% matching contributions, the ability to buy and sell up to 5 days of leave to suit your individual needs, access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance, life insurance and a healthcare plan, support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave).
Next steps
If you think you've got some valuable skills to offer us and Virgin Media O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps of the process, if successful, will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process.
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