Position Overview
To manage the overall performance and functionality of the three or four drivers in your Team depending on depot size. Through good mentorship and support, you will liaise with the depot management team to discuss the team's performance and how it affects the overall depot standings. Assisting management with the day-to-day tasks on site through their delegation or on your own initiative. The Team Leader should be capable of covering for the depot manager when required, managing all aspects of depot functionality.
With an eye for detail and a flexible approach to meet the needs of the business, you must be able to demonstrate that you have a drive to attain and maintain excellent standards. Ensuring that our teams provide the outstanding service expected and that all our deliveries are completed safely, successfully, and on time.
KPI Weekly Meetings
* Weekly Team KPI Meetings: The team leader (TL) will be responsible for conducting weekly Key Performance Indicator (KPI) meetings with their designated team members. These meetings will include the TL and three to four drivers from the team.
* Meeting Schedule: Every Sunday night
* Purpose of meetings: To review and discuss the team's performance for the previous week. These meetings are crucial for tracking progress, addressing any challenges, and focusing on core business strategies.
Responsibilities
* Engage with colleagues in the depot with a strong focus on performance management. Motivating all employees by coaching and mentoring them through challenges and celebrating success.
* Maintain good working disciplines, including housekeeping on site, in vehicle, and while out for delivery.
* Drive great culture and performance with the guideline of assigned KPIs.
* Observe and highlight risks and bad practices, providing support to those involved and reporting to management.
* Provide a great onboarding and training experience for people joining the team and maintain ongoing support.
* Relay any information from your management team to your own groups such as policy changes or toolbox talks.
* Support your management team by sharing duties in the depot and on the road.
Key Areas
Health & Safety
* Manual handling of equipment is shown/trained to anyone who is currently onboarding (physical training, not online).
* All accidents and injuries are reported to management.
* Assess any risk and ensure safe systems of work are in place and adhered to, providing training and reassurance when needed.
Employee Engagement
* Review the following key points which directly relate to depot and driver performance, discussing regularly with your delivery team and management, getting detailed feedback for reports: Customer complaints, Driver Messages, Driving Scores, Delivery issues/GPS Coordinates, Run Efficiency, New Business notifications.
* Provide effective training and inductions to all employees and ensure any training practices are carried out to our standards of excellence.
* Maintain and monitor safe working practices.
* Have regular conversations and actively listen, taking their comments on board and driving change with involvement through their 'buy-in'.
* Be empathetic and understanding towards all members of your team, communicating on all levels within your and any sites you are asked to support.
* Conduct Probationary review meetings with your team.
* Conduct Return to Work Meetings with your team as required.
* Conduct Welfare meetings with your team as required.
Depot
* Ensure that the controls that are in place to safely allow the movement of people and vehicles are being followed.
* Reporting risks and bad practices and providing training support where required.
* Good standard of housekeeping is maintained and any works needed carried out are reported to management.
* Maintain the cold chain by ensuring all doors are closed and that the product only leaves the chill when loading is permitted.
Vehicles
* Promote safe driving through initial driving assessments and coaching.
* Regularly review the driver scorecards and be proactive in dealing with any concerns before they escalate.
* Carry out random spot checks for damage, hygiene, and misreporting of vehicle faults that may affect roadworthiness.
* Full accident reporting processes are carried out (including getting third-party details).
* Fuelling and ad-blue refilling processes are followed.
Regulatory
* All paperwork is disposed of after use in the facilities on site and not discarded into recycling or general waste, as per GDPR guidelines.
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