Resident & Family Experience Coordinator (Social Services Worker) | Permanent, Part-Time
Job Category: Analyst II
Requisition Number: RESID059492
Posted: October 8, 2024
Part-Time
Locations
Cedarvale Lodge Community and Retirement Living
121 Morton Avenue
Keswick, ON L4P3T5, CAN
Description
If you’re passionate about being a part of a team that is committed to the Team Member Experience and driven by innovation and growth, then join us!
The Resident & Family Experience Coordinator II is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.
As a Resident & Family Experience Coordinator II, your typical day will impact the following ways:
1. Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards, including facilitation of the application process and assistance to access financial supports as required.
2. Provides social services worker counselling services as required within the scope of qualifications.
3. Plans, develops, implements, and evaluates individual social work services and/or support groups to meet the identified needs of residents and families, engaging external resources as needed.
4. Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions.
5. Responsible for response, correspondence, and tracking of feedback received in the resident home area/neighborhood to ensure timely resolution and satisfactory outcomes.
6. Provides reporting and analysis of feedback received to Leadership & Quality Committee.
7. Collaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams in the provision of exemplary service excellence and hospitality to support the resident and family experience.
Must haves:
1. Social Services Worker; must be Registered per provincial legislation.
2. Minimum of three years’ experience in healthcare, social services, or related sector.
3. Knowledge of the Long Term Care Act & Regulations preferred.
4. Customer service related experience an asset.
5. Hospitality and/or sales related experience an asset.
6. Strong oral and written communication skills required.
7. Ability to organize, plan, and delegate responsibilities.
Act upon your desire to help others and join Sienna Senior Living as we continue to enhance the lives of those we serve.
Sienna Senior Living is committed to employment equity, diversity, and inclusion in the workplace. In accordance with provincial regulations, upon request, support will be provided for accommodations throughout the recruitment, selection, and assessment process.
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