Our client based in Cirencester is recruiting a Customer Service Administrator to work in their Pet Claims team for a 1 year maternity contract (may go permanent). Experience of assisting customers over the phone, email and letter in a professional manner is required. 25 days holiday and the ability to work one day a week from home after a qualifying period goes with this role.
Full training will be given.
Once trained the role will involve the following:
* Assessment of Pet claims in line with company guidelines
* Building relationships with customers, supporting them with questions and queries on their claims via phone and email
* Preparing, sending claim correspondence to the customer via post and email
* Maintenance of claim files in line with company policy
* Chasing claim information & telephone enquiries
* Scanning of claim paperwork onto in house system
* Claim Analysis, payment and validation.
* General administrative duties
The right candidate must have:
* Accurate Keyboard Skills
* The ability to work with Microsoft Excel and Word
* A good telephone manner
* A good sense of humour and the ability to show empathy
In return:
1. Salary £22,500 - £24k depending on experience.
2. 9am - 5pm Monday to Friday only 37.5hours a week
3. 25 days holiday + Bank H...