Reporting to the Head of Support Services, the Housing First Team Leader will be responsible for the day-to-day delivery of the Housing First contract and managing the delivery of the service with a high level of fidelity to Housing First principles across large geographical areas.
What you'll be doing
* Provide a high level of guidance, support, and case management for the Housing First Workers.
* Collate required performance information for the team relating to the customer's progress to support evaluation of the approach.
* Responsible for risk profile of area of responsibility and be able to demonstrate effective risk management.
* Build relationships with landlords, Local Authority Leads, and other agencies to encourage partnership working and improve the long-term sustainability of outcomes.
* Operational management of service ensuring contract and financial compliance providing regular reports.
* Co-ordinate requests and offers of accommodation for the team and manage the personalisation fund in line with partnership procedures.
* To ensure the successful delivery of the contract taking responsibility for achievement of targets to agreed timeframes, budget, and quality.
* To set and oversee budgets and provide regular reporting.
* To encourage peer support in the service and provide effective support to those with lived experience.
* To proactively manage a team through:
* To be part of a rota providing out of hours access to telephone support to people using the service.
* To work flexibly to ensure that service delivery is available in the morning/evenings, at weekends and on bank holidays when required.
What we need from you
* A degree or equivalent qualification.
* A minimum of two years in a similar sector.
* You will be required to attend a number of face-to-face training sessions as well as virtual sessions and e-learning; this part of your role is vital and of equal importance as the day-to-day aspects.
* As a line manager, you will need to actively support your colleagues with their development and well-being; some experience of this is desirable but not essential as we offer full support to people transitioning into a management role.
* To have an understanding of the complex interdependencies of mental health, substance abuse, and offending behaviour.
* Experience of managing and supervising staff; effectively coaching to enable creative problem solving.
* Promote the rights, responsibilities, and informed choice of the people receiving the service through reflective practice with the staff team.
* Adaptability to changing and emerging needs as the pilot develops demonstrating flexibility and resilience in challenging situations.
* An understanding and knowledge of the Housing First model and belief in the values and principles.
* Experience of administration, reporting, and recording procedures with the ability to audit case notes and gather required data to support the national evaluation.
* Professional and value-led with integrity, inclusivity, and respect for diversity.
* Ability and commitment to working with vulnerable customer groups and people with complex needs - at a pace and way in which they choose to work.
* To show leadership qualities; skills of a strong negotiator; ability to advocate and be diplomatic.
* Have attention to detail with high standards to work.
* The ability to work effectively with partner agencies and develop contacts and networks across a wide range of local services.
* Professional curiosity with the ability and willingness to learn and apply learning in support delivery.
* Ability to challenge the status quo and influence others to change culture.
* Ability to work across Greater Manchester to meet service delivery demands when required.
Benefits
* Sharing Greatness: Our colleague incentive scheme where colleagues can earn £300 by helping the business achieve business targets.
* Help with transport: We offer season ticket loans, an affordable way to purchase season tickets for public transport at discounted rates.
* Annual Leave: Start at 26 days annual leave, increasing up to 30 days + Bank Holidays.
* Lottery: Monthly draw with 1st @ £250, 2nd @ £75, and 3rd @ £50.
At Great Places, we are committed to using inclusive hiring practices. By embracing diversity and difference, we enrich our teams with varied perspectives, drive, and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities, backgrounds, and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve. We love to hear from anyone who is enthusiastic about working in social housing.
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