Our mission at Pickerings is to provide the most modern temporary turnkey workspace solutions to give people an inspiring, comfortable and safe working environment. Our products range from site welfare units to offices, classrooms and healthcare facilities. From our network of depots, we are able to supply high quality temporary buildings to meet customer specifications and the most urgent of deadlines. Our knowledge of temporary buildings and our approach to customer service are built on 50 years’ experience. You can find out more about our history, what we do and our vision and values on our about us page. Job Type: Full time Reporting to: Assistant Manager As a Hire Controller, you’ll be part of a busy office-based team at our Stoke depot. You’ll be regularly interacting with customers by telephone and e-mail to manage their enquiries from conversion to a sales order through to post installation feedback. Alongside this you’ll be planning deliveries to ensure routes are practical, cost effective and meet customer expectations. In addition to handling incoming customer enquiries, you’ll undertake speculative outgoing enquiries with existing and potential customers to identify new business opportunities. About You You’ll be experienced in handling in-bound enquiries where you’ve successfully completed transactions through being attentive to customer enquiries and using your product knowledge to identify the most appropriate solution to meet their needs. Your experience will have been gained in a customer service role in a fast-paced sales or service environment, such as plant hire, manufacturing, property maintenance or construction. You will be able to communicate effectively and professionally over the telephone and in e-mails, with customers, depot colleagues and head office functions. You will also need to be computer literate as you’ll need to become a proficient user of our in-house systems. Our business primarily operates between 8am and 5pm, Monday to Friday, but a flexible approach to working hours is required to meet operational need. What we offer You’ll be joining an established family-owned business that will pay you a very competitive and industry leading salary and provide the following benefits. Benefits include: Up to 33 days holiday per year, including public holidays and a shut-down period between Christmas and New Year, with the ability to purchase 3 additional days of holiday after a qualifying period Pension scheme Confidential Employee Assistance Programme On-line lifestyle benefits such as fitness and food plans and retail discounts Cycle to work scheme