* Excellent company benefits, working for a Not For Profit organisation!
* Opportunity for professional growth and development!
About Our Client
Our client is one of the UK's largest Not For Profit organisations, employing over 2,000+ individuals across various locations nationwide. They have a significant presence in Manchester and are committed to delivering excellent customer support and providing high-quality services, with a strong focus on the development of the community.
Job Description
Key Responsibilities:
* Deliver top-tier operational and technical support for custom applications and systems, ensuring excellent customer service aligned with company values.
* Efficiently troubleshoot and resolve incidents and service requests in a fast-moving, ITIL-compliant environment.
* Ensure seamless service delivery across nationwide locations, offering support wherever needed.
* Serve as a subject matter expert and escalation point for complex technical challenges.
* Play a key role in fostering a DevOps culture, with a focus on collaboration, quick response times, and business value creation in daily operations.
* Consistently meet or surpass performance goals.
Technical Expertise:
* Support and enhance core technologies such as Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), ensuring systems are up-to-date and running efficiently.
* Provide telephony system support, including mobile devices (MDM) and VOIP (soft telephony).
* Apply foundational knowledge of Wi-Fi and networking concepts to assist in troubleshooting and resolving issues.
* Maintain comprehensive documentation practices.
The Successful Applicant
A successful 2/3rd Line Support Engineer should have:
* Strong foundational knowledge of ITIL principles.
* Hands-on technical expertise with the ability to address and resolve complex issues.
* Excellent communication and interpersonal skills, with a talent for persuading and influencing stakeholders.
* Experience Upholding service management standards to ensure the consistent delivery of high-quality IT services.
* Knowledge of the technical stack: Windows Server, Windows 10 & 11, and Office 365 (including the Microsoft Suite), MDM and VOIP
What's on Offer
* A competitive salary with a range of £30,000 to £35,000 per annum.
* Generous holiday leave policy.
* Opportunities for professional development and growth.
* This is an Onsite role.
* An inclusive and supportive company culture.
This is a fantastic opportunity for an 2/3rd Line Support Engineer to grow their career within a reputable Not For Profit organisation in Manchester. We encourage all eligible candidates to apply! #J-18808-Ljbffr