Service Centre Coordinator Permanent Remote My client is a leading provider of housing solutions and in the search of a Service Centre Coordinator We are looking for someone who has: Previous experience in a customer service role / call centre environment Social Housing or similar industry experience Your daily tasks would include: Action inbound communication, in the form of the ticket system, phone calls and emails for Clearsprings Ready Homes, taking appropriate action to resolve issues and queries from our customers. Ensure that all daily transport demand is scheduled in advance and in collaboration with the Operational team staffing requirements. Deliver 100% of the transport requirement; collecting and moving Service Users in accordance with the schedule, including late notice and short notice demand that will require flexible resources within contractual arrangements. Update relevant systems in a timely manner to ensure effective record-keeping and real-time data. Ensure that all requests for information, assistance and complaints into the Service Centre are dealt with effectively. Answer telephone calls, emails, and enquiries from internal or external stakeholders. In return my client is offering the following benefits: Generous pension, 25 days holiday bank holidays, life cover, company phone/laptop, Health Membership as well as £27-35k depending on experience.