About the Role: We are seeking an experienced Mobile Equipment Technician to join our team as a Field Service Professional. The ideal candidate will possess strong diagnostic and problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.
Responsibilities:
* Customer Service: Respond to customer requests in a timely and efficient manner, providing comprehensive quotes and solutions to meet their needs.
* Equipment Repair: Diagnose and repair Caterpillar products using dealer software and repair techniques, ensuring minimal downtime and optimal performance.
* Communication: Maintain regular communication with customers, providing updates on job progress and estimated completion times.
* Supply Chain Management: Identify required parts, requisition them, and determine expected delivery times to ensure seamless project execution.
* Work Planning: Collaborate with customers to develop work plans, ensuring clear expectations and satisfactory outcomes.
Requirements:
* Education: NVQ Level 3 in Land Based Engineering/Plant Fitting or equivalent is desirable.
* Experience: At least 2 years of experience in a similar role, preferably in heavy earth moving equipment maintenance.
* Skills: Strong problem-solving skills, attention to detail, and excellent communication skills.
* Certifications: Possession of a valid LDV driving license is essential.
What We Offer:
* Competitive Salary: A competitive salary range of £45,000 - £60,000 per annum, depending on experience.
* Bonus Structure: An annual bonus structure based on individual and team performance.
* Healthcare Package: Comprehensive healthcare benefits, including medical, dental, and optical cover.
* Pension Plan: A contributory pension plan with up to 7% company matching.
* Vehicle Provision: A company-provided vehicle for business use.
* Training and Development: Regular training and development opportunities to enhance your skills and career progression.
Why Join Us:
* Collaborative Team Environment: Work alongside a talented and dedicated team of professionals who share your passion for delivering exceptional results.
* Opportunities for Growth: Develop your skills and career through regular training and development opportunities.
* Flexible Working Options: Enjoy flexible working arrangements, including remote work and flexible hours.
Equal Opportunities Employer: Finning International is an equal opportunities employer and welcomes applications from diverse candidates without discrimination based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.