To answer the telephone and process e-mails to deal with general queries/referrals received from the public, healthcare professionals and other partner organisations. To act in the role of Dispatcher, allocating resources (Healthcare Professionals) to attend patients to provide care in their homes. To be a resourceful problem solver that utilises the people and processes in place to provide an excellent level of patient care. To be adaptable and positive to embedding any changes into the functions of the Operations Centre. To embrace feedback using it as a learning opportunity to further develop your skills and knowledge