GLL is looking for an Assistant Manager to work at Ulverston Leisure Centre, in Cumbria. Key responsibilities of an Assistant Manager include the management and development of staff, facility management, setting and achieving targets, designing/implementing quality systems, health and safety procedures, and communicating with colleagues and key stakeholders. Assistant Managers play a key part in supporting the smooth running of the facility, ensuring the health, safety, and enjoyment of customers and colleagues alike.
There’s no such thing as a typical day as an Assistant Manager. This hands-on role involves producing reports, conducting building checks, advising Duty Managers, ensuring compliance with health, safety, and fire procedures, as well as proactively improving sales figures and service standards.
As an Assistant Manager in a demanding environment, you will need to be on top of all aspects of your centre, area, and the leisure industry as a whole – from managing teams to consumer trends. If you are ready to go the extra mile, we will develop and train you to sharpen your skills in this diverse role.
As a leader within the leisure industry, we offer scope to progress your career, along with job variety like nowhere else.
What you’ll do:
1. Lead, manage, and organise all aspects of the service area’s operations, ensuring they are carried out efficiently and economically within agreed policies and procedures.
2. Be accountable for service area performance, including preparing and monitoring service area budgets, income targets, and business plans (where appropriate).
3. Ensure all organisational, statutory, and non-statutory health and safety requirements are met.
4. Provide visible leadership to all service area staff, ensuring they are motivated and operate at high levels of both performance and efficiency.
5. Ensure all members of the service team are effectively supervised and that all people management procedures are effectively operated within the team.
6. Ensure that all staff are aware of developments, policies, practices, and procedures through regular and effective communication processes.
7. Take responsibility for the mentoring and development of service area staff.
8. Ensure the highest quality standards of customer care and service delivery are achieved within the service area.
9. Continually monitor and review the standards achieved, taking appropriate action to rectify adverse trends identified through audits or other mechanisms.
10. Develop and maintain effective relationships within the organisation and with key stakeholders.
11. Act as Centre or Duty Manager as required, supervising operational shifts, and carrying out any other duties as required commensurate with the post’s level of responsibility.
As a charitable social enterprise owned by its staff, GLL offers a great range of benefits for its employees:
1. A Real Living Wage salary or above.
2. Learning & development to support career development.
3. Discounted gym membership for you and your partner.
4. Job security - GLL has been operating for over 30 years and is the largest leisure provider in the UK.
5. Industry-leading rates of pay.
6. Opportunity to join the GLL Society and have a say in how we are run, plus associated social events.
7. Exclusive discounts on our villas in Portugal.
8. Exclusive discounts on our ski chalets in Bulgaria.
9. Health assurance.
10. Career pathways and professional development.
11. Discounts across thousands of retailers (GLL Extras).
12. 25% off Red Letter Days.
13. 25% off Buy A Gift.
14. 20% off GLL spa experience treatments and associated products.
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