Job summary To work as part of a team providing a comprehensive, high quality switchboard service to Betsi Cadwaladr University Health Board, 24 hours a day 7 days a week. Out of hours, use a computer to find patients who have been admitted using the site specific system.Operate the internal paging system to contact staff for both internal and external calls.Bleep long range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested, if no response, monitor situation and take appropriate action.Carry out the various emergency procedures for cardiac arrest, fire, major incident, personal attack etc. and maintain records in accordance with standing instructions/operational procedures.Replace batteries for internal paging receivers, arrange a replacement pager if faulty and provide instructions to bleep holders on correct usage. The ability to speak Welsh is essential for this post. Main duties of the job The Informatics Department has an opportunity for Call Handler/Switchboard Operators covering shifts between 10pm and 7am at Ysbyty Glan Clwyd. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year per annum, pro rata Contract Permanent Working pattern Part-time Reference number 050-EA223-0724W-D Job locations Ysbyty Glan Clwyd Bodelwyddan Rhyl LL18 5UJ Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Skills Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Experience Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Person Specification Qualifications Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Skills Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Experience Essential Meets all essential criteria as per attached job description/person specification Desirable Meets all desirable criteria as per attached job description/person specification Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Ysbyty Glan Clwyd Bodelwyddan Rhyl LL18 5UJ Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)