COMPLAINTS ADMINISTRATOR REMOTE 6 MONTH FTC £28,300 (PRO RATA) We have a great opportunity for an accomplished Complaints Administrator to join our client on a full-time, 6 month FTC. There is shift work involved Monday - Sunday, so you must be able to work some weekends. The role is working for a national organisation, where you will be joining a small, dedicated Customer Experience team providing email support to customers. Responsibilities: As a Complaints Administrator, you will be: Coordinating, monitoring and improving the CRM system to support the various customer teams, through inbox management and email support. Prioritising complaints and following them through to resolution, collecting any additional information required. Acting in line with regulations and policies, ensuring actions are completed within the necessary timeframes. Be the first point of contact for customer enquiries, providing a professional and timely service, communicating in a clear and concise manner. Collaborating effectively with other internal teams, including senior stakeholders. Keeping customers informed with developments. Requirements: To be considered for the role of Complaints Administrator you must have: Previous admin experience, including working to deadlines in a fast paced environment. Previous experience within a complaints environment. Excellent communication skills, able to collaborate at all levels. Experience of managing inboxes. Experience dealing with sensitive and confidential information. Strong IT skills; Outlook, Word, Excel, shared drive etc. Passes in GCSE Maths and English or equivalent. Strong organisation skills and good time management. So, if you are interested in becoming a Complaints Administrator, then apply with your CV today. Why miss out? Apply now