German Speaking Customer Care Team Leader (Hybrid) Location: St Neots, Hybrid only in the office once a week Salary: £33,500 Benefits Client Profile: Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire. Key Responsibilities: -Motivate and support the team to develop positive relationships with customers to provide excellent customer service. -Lead a Team of Customer Care Administrators -Coach and Develop a High Performing Team -Resolve complex customer queries and complete follow-up actions. -Use bespoke IT systems to resolve and process customer orders and queries. -Carry out various channel quality reviews and help your team develop using a coaching approach. -Conduct regular 1-1s and performance reviews -At peak times, take calls and handle customer enquiries. -Assist with Recruitment with Customer Care -Collaborate with colleagues to help us be the best we can be. -Develop product and process knowledge to continue providing excellent customer service. Personal Specification: -Previous Team Leader/Supervisor experience -Passionate about delivering customer service. -Fluent in spoken and written German and English. -Willing to learn how to use a variety of bespoke IT systems. -Positive and engaging communication skills. -Flexible Coaching & feedback skills. -Effective Change Leadership -Ability to work in a team, ask for help and trust colleagues. -Ability to prioritise a varied workload. -Take ownership and drive Team Engagement -Interpret department, team and individual metrics for continuous improvement. -Problem-solving skills to take the initiative and develop your knowledge. Working Days/Hours: 2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00: Week 1: Monday / Tuesday - Working Wednesday / Thursday - Off Friday / Saturday - Working Sunday - Off Week 2: Monday / Tuesday - Off Wednesday / Thursday - Working Friday / Saturday - Off Company Benefits: Learning Hub Employee Assistance Program Pension Scheme Holiday Flexibility Gym Membership Monthly Products Exclusive Discounts Life Insurance