Join to apply for the Night Concierge - Union role at Vita Student
Night Concierge – Manchester
Hourly Rate: £13 per hour
Hours Per Week: 2x 9 hour shifts
Shifts: working a shift pattern of 10pm-7am
Vita Union
Designed to exceed the expectations of professionals living in the city, Union Co-living is on a mission to disrupt the premium residential living market with an innovative new co-living brand. With high-end furnishings, best-in-class amenity spaces including private dining rooms, in-house bar, co-working spaces, cinemas, lounges, and state of the art gyms; we extend the home to create the perfect environment for residents to thrive.
We are seeking a dynamic and enthusiastic Night Concierge to support this exciting concept. As part of our team, you’ll play a key role in shaping the experience for our residents. You’ll have the opportunity to bring your creativity to the table and make a lasting impact as we redefine what it means to live in style and comfort.
Our Night Concierge Responsibilities:
* Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience, whilst maintaining the upkeep of our site & facilities.
* Front of House / Reception; greet and welcome residents and guests with a warm, friendly and vibrant attitude.
* Be on hand, delivering solutions to issues or challenges that may arise; attend to any query or incident that may arise with residents and resolve issues promptly and professionally.
* Support move-ins/outs for our residents.
* Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift during periods when residents & guests are in the shared spaces and during the quieter night hours.
* Conduct block walks every 4-6 hours surveying and reporting every area of the building.
* Ensure our facilities are being looked after respectfully by residents & guests.
* Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
* Manage & store parcels correctly to allow residents to easily access their deliveries as required.
* Be the primary point of contact for any potential incident or emergency that may occur onsite; in the unlikely event of an emergency; remain calm, follow procedure, escalate to management and contact relevant emergency services as required.
* Follow Health & Safety guidelines ensuring building and residents are safe.
Who We’re Looking For:
* An experienced Customer Service professional who can demonstrate confidence and professionalism in a customer facing role.
* Experienced in cleaning duties, ideally with a background working in large, multi-room premises such as resident accommodation, hotels, hospitals, retail etc.
* Vibrant, bubbly personalities to match our Vita Group culture.
* Duties are audited using tablets, therefore someone with IT experience, ideally using tablets or smart phone devices would be desirable.
* Comfortable working independently.
We’re looking for vibrant and enthusiastic people to join our wonderful team here at Vita Union. We only recruit the best of the best who pride themselves on making our resident’s experience premium & luxurious.
Why work for us:
Benefits:
* Holidays: 22 days paid holiday per annum (pro rata)
* Bank Holidays: 8 paid holidays (England & Wales Bank Holidays) (pro rata)
* Your Birthday: We insist that our employees take their birthday off work ensuring they can celebrate their special occasion in a way that is meaningful to them.
* Perkbox: All employees are given access to a Perkbox account, enabling them to choose lifestyle perks that matter.
* Royal London Pension: Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution.
* Parties & Events: We host parties and events each year to celebrate success together.
* Recognition Programmes: We recognise and celebrate our people via numerous recognition schemes.
* Career Development: We onboard all employees by means of a thorough induction and learning & development programme.
* 24/7 Employee Assistance: All employees have access to a confidential service for support and guidance.
Important: Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Other
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