Clinical Operations Booking Administrator
NHS AfC: Band 3
Sandwell & West Birmingham NHS Trust is a friendly, integrated healthcare provider focused on improving the life chances and health outcomes of our diverse population.
We have three strategic objectives:
1. People: To cultivate and sustain happy, productive and engaged staff.
2. Patients: To be good or outstanding at everything we do.
3. Population: To work seamlessly with partners to improve lives.
We run services from Midland Metropolitan University Hospital, Sandwell Health Campus, City Health Campus, Rowley Regis Community Hospital, Birmingham & Midland Eye Centre, The Lyng and Leasowes Intermediate Care Centre. Our GP practices and community teams provide care in schools, healthcare centres and at home.
Developing and caring for our People is fundamental. We were one of the first Trusts to provide the Real Living Wage, as well as a Live and Work scheme to support people at risk of homelessness into paid work and training. We offer a range of staff benefits, health & wellbeing support and will help you to bring your ambition to life through our bespoke training and development programmes. As “People” is one of our three strategic objectives, we make a continued commitment to prioritise support for all our colleagues.
Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department.
Job overview
We have an exciting opportunity for a Clinical Operations Booking Administrator to provide clinical administrative support to GPs for chronic disease management, primary care investigations and the processing of clinical correspondence for patients.
Based at Regis Medical Centre you will work alongside colleagues to provide a seamless service to our registered patient population. We use SystmOne to access patient information and the booking of appointments for patients; good computer, keyboard and communication skills are essential to the role.
Main duties of the job
A significant proportion of this role involves inputting accurate and precise clinical information into patient records and therefore excellent attention to detail is essential. Strong communication skills, the ability to employ active listening, empathy, and a friendly approach to identify people’s needs are essential.
Working for our organisation
Welcome to Your Health Partnership (YHP), an innovative and forward-thinking Primary Care Network based across 7 sites in the heart of Sandwell.
Part of Sandwell and West Birmingham NHS Trust, YHP provides a range of Primary and Secondary Care services shaped around the needs of our registered population; 54,000 patients.
As a team, we share and uphold the organisations values in all that we do. If you share our values and feel that you can contribute to our team and the service we provide, we would welcome your application.
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details of what this role entails.
Person specification
Experience
* Experience of working in a busy administrative/office environment or reception role, prioritising, planning and organising own tasks.
* Experience within Primary Care, healthcare or social care sector.
* Experience of coding procedures and conventions.
* Previous experience of working with medical records.
* Experience of call handling.
* Previous experience supporting other members of staff.
Qualifications
* NVQ level 3 Customer Service/ Business Admin/ ITQ or equivalent experience in a related area.
* Information Governance & Data Protection Certificate.
* Business Administration Certificate.
* Typing qualification or equivalent.
* Medical Secretary qualification or equivalent.
Personal Qualities
* To be able to work effectively and efficiently as part of a team.
* Flexible approach to work.
* Able to use own initiative and prioritise work with minimum supervision.
* Resilient.
* Courage to bring forward new ideas.
* Ability to abstract from and analyse patient clinical records.
* Be able to interpret and follow written instructions in English.
* To be proficient in reading and writing in English.
* Ability to write clearly and concisely, at times involving medical terminology.
* Ability to touch type.
Knowledge
* Knowledge of coding procedures and conventions, knowledge of medical terminology, anatomical and physiological terms; acquired through work-based training and experience.
* Be able to input and retrieve complex data from a computer database.
* Understanding of confidentiality and data protection.
* Understanding and experience of good customer service, to patients (customers), visitors, and both internal and external colleagues.
* Knowledge of bespoke and general IT systems and using multiple softwares.
* Knowledge of Primary Care information systems and protocols.
* Good knowledge and experience of MS Outlook, MS Excel and complex telephony systems.
* Knowledge of SystmOne.
* Knowledge of the Trust including awareness of priorities.
* Knowledge of Trust information systems.
Physical Effort
* Ability to use a computer for long periods of time.
* Good hand/eye coordination.
* Excellent keyboard skills.
Mental Effort
* Frequent requirement to concentrate is required when converting information into codes, inputting – requires accuracy and constant checking of codes.
* Ability to deal with frequent interruptions but complete the task in hand accurately.
* Daily indirect exposure to disturbing photographs and case notes about abuse and terminally ill patients and safeguarding correspondence.
As a major employer in the Black Country and West Birmingham region, we are committed to supporting all employees to achieve a healthy work-life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the onboarding process.
Employer certification / accreditation badges
Name: Dionne Millard
Job title: Clinical Operations Administration Manager
Email address: dionne.millard@nhs.net
Telephone number: 07980 031016
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