We are seeking an experienced Service Design Architect with expertise in hosting environments to support the successful transition of a high-profile project. This is an exciting opportunity to work with a well-established organisation, contributing to the design and implementation of services that align with both business objectives and technical requirements.
Interested in this role You can find all the relevant information in the description below.
Key Responsibilities:
* Collaborate with stakeholders to design end-to-end service solutions that meet business and operational needs.
* Develop hosting strategies and transition plans to ensure seamless service delivery.
* Create detailed service design documentation, including service models, processes, and SLAs.
* Identify and address gaps in existing service designs to enhance performance and scalability.
* Provide leadership and guidance on service architecture best practices.
* Work closely with technical teams, project managers, and third-party suppliers to ensure the successful implementation of service solutions.
* Monitor and report on service delivery performance throughout the project lifecycle.
Requirements:
* Proven experience as a Service Design Architect, preferably in large-scale, complex environments.
* Strong expertise in hosting environments, including cloud-based and on-premises solutions.
* Solid understanding of ITIL principles and service management frameworks.
* Ability to design and document service architectures that balance technical and operational requirements.
* Experience with service transition and operational readiness planning.
* Excellent stakeholder management skills and the ability to communicate complex ideas clearly.
* Strong problem-solving skills and a proactive approach to challenges.
Preferred Skills:
* Experience working on high-profile or public sector projects is an advantage.
* Familiarity with Agile and DevOps methodologies.
* Certifications such as ITIL, TOGAF, or equivalent are a plus.