Unleash your inner IT Hero: Launch your career with Concept IT Services Are you a tech savvy individual looking for a fast-paced and rewarding career in IT? Then look no further Concept IT Services is seeking a talented individual to join their team as an apprentice. As an IT Apprentice at Concept IT Services, you'll gain hands on experience in a dynamic and supportive environment. You'll work alongside experienced professionals, learning the latest technologies and industry best practices. The apprenticeship program is designed to equip you with the skills and knowledge you need to succeed in the IT industry. In this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Logging client support requests and ensuring call backs are made Provide 1st line on-site support and remote support for multiple technologies Fact find and troubleshoot logged faults Provide support for hardware and software including network server and desktop equipment Managing incidents to resolution and within service level agreements, ensuring you provide high level customer service Assist 2nd and 3rd line support staff with new system/equipment installations both in their Tech Centre and at client sites Full training and support will be provided by your workplace mentor and from the Baltic team. Salary, Hours & Benefits: £15,000 - £17,000 per annum Monday to Thursday 8:30am-5:30pm, Friday 8:30am-4:30pm 29 days annual leave including Bank Holidays Quarterly performance-based bonus scheme Access to company vehicle (age restrictions apply) or reimbursed travel expenses for travelling to/from client sites Contributory company pension scheme Health and Wellbeing programme Company workwear provided Discounted access to personal equipment through their employee discount scheme Free on-site parking Desired Qualities, Skills and Knowledge: Have a passion for all things IT Desire to provide outstanding customer service Dedicated to developing IT skills and knowledge Must be a team player Great communication skills - both written and verbal Good organisational and time management skills Be presentable with good customer facing skills Ability to plan and prioritise workload Due to the nature of the role a full UK Driving license is required Grade 5/C in GCSE English and Grade 4/C in GCSE Maths Your Training with Baltic: This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Technician. Next Steps: If this sounds like the role for you, send us an application Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted. Eligibility Criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship. ADZN1_UKTJ