Care Coordinator Based at Market Weighton Surgery
Care Coordinators are a key contact point for patients. They are seen as pivotal to our planned work and are evolving roles in support of staff and practices in delivery of effective care and services. At Market Weighton, you will be the link between administrative and clinical teams working on the practices total triage system using Accurx and SystmOne software. You will also support on other administrative work to support the clinical care of patients.
Main Duties of the Job
The successful Care Coordinator candidate will proactively work with people, including the frail/elderly and those with long-term health conditions, and will coordinate and navigate care and support for them, including making referrals where appropriate.
The successful candidates will have previously worked in GP practice, other health, social care or support roles in direct contact with people, families or carers, paid or unpaid. They will demonstrate an understanding of the Personalised Care Approach; the needs of older people/adults with disabilities/long-term conditions, particularly in relation to promoting their independence. They will have a good understanding of confidentiality and the importance of Data Protection.
Experience of collating information and using tools to demonstrate the impact of services is required; knowledge of the SystmOne clinical system would be a real advantage.
This role offers competitive terms and conditions including the NHS Pension. The successful candidates will be required to work across a variety of locations.
Job Responsibilities
Patient and GP Practice Support Work
1. To support the practice team with a range of duties which will change from time to time.
2. Monitoring and Processing of Single Point of Online Requests into the practice via Accurx.
3. As part of the practice triage team, log in, monitor and process requests from patients via Accurx and the SystmOne Clinical Record System.
4. Liaise with the practice team to ensure that all incoming requests are dealt with appropriately within the target response time.
5. Use Teams and messaging systems to communicate with colleagues appropriately as needed.
6. To consistently monitor all emails and action any admin related queries.
7. To attend the monthly multi-disciplinary meeting following the CPA (on rotation).
8. To monitor and action all tasks within your personal box and team group task box on SystmOne.
Additional Clinical and Patient Support
1. Monitor the Spirometry and Feno waiting list, making appointments following the protocol and informing the Rota Coordinator if appointments won't be filled.
2. Ensure all patients with a Learning Disability have an annual review using the recall system.
3. Support the contracts team with booking any outstanding chronic disease reviews.
4. Identify patients overdue cervical screening and contact these patients as per the protocol.
5. Contact the patients who have not completed a FIT test to encourage uptake.
6. Monitor the BP loan machine waiting lists for all sites, actively loaning out machines and chasing when not back within the scheduled timeframe.
7. Manage both the Floreys and scanned on results and action as per protocol.
8. Chase any non-responders.
9. Help patients with any queries they may have and support them in making appointments.
10. Contact the patient on behalf of the GPs guidance regarding medication changes.
11. Using the data provided from the child health team at Humber checking our clinical system to see who overdue vaccine is. Updating the document for the team at Humber and actively contacting those overdue patients to make an appointment.
Flu and Covid Vaccine Workload
1. Provide support with organising clinics and booking appointments for the Covid and Flu Vaccination Programme as and when required.
2. Coordinating the rollout to housebound and care home patients including route planning.
3. Ensuring all care home consent forms are correctly completed, patients lists are up to date along with supporting the team to administer vaccines.
4. Help in clinics when needed.
5. Support with inputting vaccine data into SystmOne, ensuring the data quality of vaccines is accurate to maximise vaccine claims and eliminate any errors.
6. Ensuring all vaccinators and admin have completed all required training before each phase.
7. Report accurate weekly stocktakes and checking to make sure the vaccines are stored safely and correctly.
8. Support with moving vaccines between sites whilst ensuring the cold chain is maintained.
Other
1. To support the practices with rearranging clinics at short notice due to staff absence.
2. To support the Pharmacy team with any audit and review work as and when required.
Management of Workload and Personal Development
1. Act on own initiative in prioritising and managing workload, in respect of clinical, managerial, and administrative areas, as necessary.
2. Maintain own personal and professional development as agreed at your annual review.
Other
To support the Service Manager and Management team with administrative duties. This will be ad hoc work. This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.
Person Specification
Values
* Working Together
* Improvement and Development
* Respect and Compassion
* Engagement and Involvement
Behaviours
* Communicates with colleagues well to ensure the smooth delivery of services
* Proactively supports others to deliver team objectives
* Takes responsibility for actions and looks to enhance the service and its reputation in all activities undertaken
* Actively engages with building personal capacity and resilience
Other
* Drive and have access to transport to attend visits or sites across the PCN, this may include home visits
* Immunisation status for Covid-19 (unless exempt in accordance with regulations)
Qualifications
* Enrolled/in progress/qualified/willing to be enrolled in appropriate training as set out by the Personalised Care Institute (PCI)
* Demonstrable understanding of the personalised care approach
* Understands how the NHS works including primary care and PCNs
* To understand and in practice apply Caldicott Principles, Data Protection Act 2018 and appropriately protect an individual's personal data, disclosing where appropriate only
* Awareness of the wider determinants of health and its impact
* Understands the needs of older people/adults with disabilities/long-term conditions particularly in relation to promoting their independence
* Has safeguarding knowledge either level 2 or the equivalent experience
Experience
* To deliver outcomes based on set targets
* Liaise with other colleagues to promote the success of the PCN and its Partner organisations in primary care
* Work to perpetuate a culture that is transparent and open
* Has collated data and used tools to demonstrate the impact of services
* Recognises and works within limits of competence, seeking advice when needed
* Awareness of and has well-developed IT skills to facilitate quick and confident learning of new systems to support the management of patients in a primary care setting (including Microsoft packages)
* Working well with others to deliver goals
* Being motivated to deliver excellent services to support Primary Care in our region
* Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a voluntary or paid capacity)
* Experience of working in multidisciplinary professional team environments
* Knowledge of SystmOne and/or EMIS clinical systems
* Experience of working directly in a care coordinator role, in adult health, social care, learning support or public health/health improvements
* Experience or training in personalised care and support planning
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£12.38 an hour Depending on experience - equivalent to Band 3
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