Présentation de l'entreprise
CONTEXTE DE L'ENTREPRISE
TLD is the largest global manufacturer of Ground Support Equipment (GSE) in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products, which are designed, engineered, and built, at one of our ten worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial / general aviation, air cargo and military aviation.
A career at TLD is a unique opportunity for individual growth and achievement working with a talented global team, having the common goal of providing a commitment to excellence. Join the TLD team and be a part of our continued success as the industry leader in the Ground Support Equipment industry.
Informations sur l'entreprise
* Secteur d'activité : Aéroportuaire
* Effectifs : 250 employés ou plus
Présentation du poste
Key Responsibilities:
The Product Support Manager (PSM) reports directly to the Chief Operating Officer (COO) and is an integral member of the local Factory Steering Committee.
As a PSM based at our Kempston factory, you will oversee both technical and sales support functions for our Group Sales and Service Organizations. Leading a dedicated team of 3 people, you will play a crucial role in promoting sales and supporting our products.
Technical Support:
* Provide expert technical support to internal sales and service teams.
* Collaborate with the Engineering Department to enhance product quality and performance.
* Analyze and address warranty claims and customer complaints effectively.
* Coordinate follow-up actions on customer and product issues with the Engineering Department.
* Train Area Sales Managers and Area Service Technicians on product technicalities and competitive advantages.
Sales & Marketing:
* Participate in tender processes, offering technical expertise in collaboration with the Sales & Service Organization.
* Develop, update, and publish product presentations for the factory.
* Benchmark and analyze competitor products to maintain a competitive edge.
* Host and engage customers during on-site visits.
Intitulé du poste
* Product Support Manager
Informations
* Ingénierie/Bureau Etudes
* Cadre
* CDI
* Temps complet
* Pas de télétravail
ADRESSE DU LIEU DE TRAVAIL
* Kempston, Bedford, Royaume-Uni
Profil recherché
Qualifications and Experience:
Educational Background: Engineering Degree, preferably in a technical field (mechanical, electrical, etc.).
Experience: Minimum of two years in heavy equipment maintenance, including hydraulics and electrical systems (experience in sectors like agricultural, mining, or ground support equipment is advantageous).
Skill Set:
* Excellent multitasking abilities and attention to detail.
* Strong understanding of sales activities and strategies.
* Exceptional communication skills and a high level of customer commitment.
* Language Proficiency: Proficient in English.
Join us at TLD and take your career to the next level by supporting and driving the success of our innovative products. Apply now to become a pivotal part of our dynamic team!
Salary :
Package between 55k£ to 65£ + Excellent company benefits
Expérience et niveau de qualification
* 5 à 10 ans
* Master
Salaire
* 65-75k €
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