Employer NHS Birmingham and Solihull Integrated Care Board
Employer type NHS
Site Alpha Tower
Town Birmingham
Salary £26,530 - £29,114 per annum
Salary period Yearly
Closing 26/12/2024 23:59
Contract Support Officer
NHS AfC: Band 4
We are a Disability Confident Employer and actively welcome applications from people with a disability, and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.
Job overview
An exciting opportunity for a Contract Support Officer has arisen within the Office of the West Midlands (OWM) Primary Care Commissioning Team. The OWM has been established to support the 6 Integrated Care Boards (ICBs) across the West Midlands to deliver delegated responsibilities, including those for General Medical, Pharmacy, Optometry and Dental services.
Utilising ‘Neighbourhood, Place and System’ the post holder will champion collaborative commissioning, focusing on developing and commissioning integrated services that support patients to manage their own care, prevent ill-health, and access services in the most appropriate setting.
Main duties of the job
1. Provide administration support and advice to the wider team to support a number of workstreams.
2. Provide support to the wider team in arranging meetings and taking minutes and actions in a timely and efficient manner.
3. Support the team with the maintenance of contact lists and generic email inboxes, including gathering information and undertaking inquiries as necessary.
4. Provide business support functions to the teams responsible for the management of a portfolio of contracts or transformation programmes, and associated staff.
5. Maintain effective working relationships within the wider team, working in a fast-changing environment with the ability to prioritise tasks to ensure work is completed within agreed timescales.
Working for our organisation
Birmingham and Solihull Integrated Care System brings together local NHS, councils, and voluntary, community and faith sectors to better serve our communities. With a population of circa 1.55 million, our vision is for BSOL to be the healthiest place to live and work, driving equity in life chances and health outcomes for everyone.
As a member of our system, you will actively demonstrate system values in all that you do. You will be driven to address health inequalities and create an environment that is inclusive for all people.
Detailed job description and main responsibilities
1. Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
2. Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint, and Access.
3. Understanding of Confidentiality and Data Protection Act.
4. Experience in a fast-paced environment, managing competing priorities and working to tight deadlines, with excellent administrative, secretarial, and organisational skills.
5. Coordinating and facilitating meetings, either face to face or via conferencing facilities, preparing and distributing meeting papers and agendas, and minute-taking skills.
Person specification
Mobility
* Ability to travel across sites as required.
Education / Training / Qualifications
* Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Knowledge and Experience
* Knowledge of NHS General Medical Services or Primary Care Pharmacy, Optometry, Primary Care Dental & Secondary Care Dental.
* Significant administrative/secretarial experience including initiating and maintaining office systems.
* Demonstrable experience in dealing with the public and handling sensitive and confidential information.
* Commitment to continuing professional development.
Skills / Abilities
* Used to working in a fast-paced environment, managing competing priorities and working to tight deadlines.
* Excellent administrative, secretarial, and organisational skills.
* Ability to coordinate and facilitate meetings, prepare and distribute meeting papers and agendas, and take appropriate follow-up actions.
Interpersonal skills
* Clear communicator with excellent writing, data entry, and presentation skills.
* Ability to work at pace in a busy environment and multitask effectively.
* Professionalism and understanding of diversity is key.
Equality, Diversity & Inclusion
* A demonstrable understanding of equality, diversity, and inclusion with evidence of personal impact in these areas.
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process.
BSOL ICB is committed to giving people greater choice over working patterns, helping our staff to achieve a better work-life balance. Please identify at application stage if you wish to discuss flexible working options.
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