We are currently recruiting for a Receptionist/Administrator to join our team at our busy office in Luton.
This unique and rewarding role is perfect for those who enjoy helping people during a difficult time in their lives. You will potentially be the very first contact with our clients and you will be part of the team planning a bespoke funeral service for their loved ones.
Responsibilities:
* Support branch colleagues with general administration duties – answering the phone, greeting visitors, managing post, filing, and ensuring that the branch runs effectively.
* Support branch colleagues with funeral related duties – overseeing client visits to our chapels of rest and all other branch visitors.
* Work closely with other colleagues across the business to provide exemplary service.
* Ensure that payments, invoices and donations are dealt with in the appropriate manner.
* Proactively deal with queries efficiently, promptly, and courteously.
* Ensure that all work is completed accurately and to a high standard.
* Work closely with local organisations such as churches, hospitals, GP’s, Crematoriums and Cemeteries.
* Participate in Bereavement support groups and community activities.
* Confident in speaking on the telephone.
* Confident with dealing with visitors in a face to face environment.
* Ability to deal with everyone who they meet in a professional and sympathetic manner.
* Previous experience within a reception and/or administrative role.
* Knowledge of the funeral or caring professions.
* Experience of Microsoft Office packages and other inhouse packages.
Job Type
This is a part time job share role for 2.5 days per week. The role is fully office based.
Location
Luton
Salary
Will be dependent on experience but the starting salary will be £11 an hour which equates to a full time equivalent salary of £22,880.
Standard hours of work are:
Wednesday 1.00pm – 6.00pm (30 minute break).
Thursday and Friday 8.00am – 6.00pm (60 minute break).
Cover for holiday and sickness may be required when necessary.
Benefits:
* 31 days a year holiday inclusive of bank holidays.
* Contributory pension.
* Non-contributory life cover.
* Uniform provided at the end of probation.
* Continued professional development as part of our Group Life Long Learning programme.
About our hiring process
* We encourage applicants from all backgrounds – come and talk to us and see if we are a fit for what you are seeking in your career.
* We have adjustments available for those who may need additional assistance.
* We aim to get back to our candidates as soon as possible – you will be given a single point of contact when you apply who will be the person to whom you can address queries.
* All candidates will get feedback about their interview and we welcome feedback on how you found the process too.
* We aim to get back to all candidates within 3 days of their CV submission.
* We aim to get back to all candidates within 5 working days of their interview.
* Interviews are predominantly face to face with a manager or director and a member of our HR team.
* Interviews are question and answer based and you will have the opportunity to ask questions about both the role and the company.
* You will also need to undertake a role appropriate competency test.
* We will expect you to be able to answer questions about yourself, your CV and your previous experience.
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER AND MEMBERS OF THE EQUALITY REGISTER, “COMMITTED 2 EQUALITY”
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