North Cumbria Integrated Care NHS Foundation Trust
Band 3 Endoscopy Booking Administrator 37.5 hours Monday - Friday, Band 3
The Endoscopy Department, Central Booking Office acts for both the Endoscopy Services at the Cumberland Infirmary, Carlisle and West Cumberland Hospital, Whitehaven.
The main role of the Endoscopy Department is to provide Diagnostic and Therapeutic endoscopic procedures for Gastrointestinal, Respiratory and Urology investigations and treatments.
The unit provides a patient centred, booking service for endoscopy procedures. This encompasses both GP referrals, and consultant to consultant referrals from Out-Patient clinics and In-Patient wards within the hospitals.
Main duties of the job
To provide efficient administration support to the Endoscopy Bookings Team. To deliver effective administration of general office duties, supporting the referral process to ensure patients receive the most appropriate appointment, which should reflect the clinical needs of the patient, the earliest appointment availability to meet NHS targets and uphold organisational values.
The role is pivotal to the effective management of all Elective and Planned Surveillance, Endoscopy waiting lists.
To act as a first point of contact for the patient and service users and liaise professionally with other health care professionals, escalating as necessary.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Person Specification
Qualifications
* GCSE English language (minimum C grade) or equivalent
* Typewriting / word processing RSA 2 or equivalent
* Essential IT skills or equivalent.
* NVQ 3 in Administration or Customer Care.
Experience
* Administrative or secretarial experience.
* Previous experience working in a health care setting.
Knowledge
* Use of Microsoft Office and databases or similar.
* Medical Terminology
Skills and Aptitudes
* Effective communication and interpersonal skills.
* Able to analyse complex facts or situations.
* Able to use initiative appropriately within team environment.
* Able to work without supervision.
* Ability to organise and prioritise workload to meet deadlines.
Personal
* Calm.
* Precise.
Other requirements
* Flexible to the needs of service.
* Able to work across sites if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Salary: £24,071 to £25,674 a year Per annum pro rata
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