Regional Hearing and Support Services Officer
* Exciting opportunity to contribute to services across a variety of locations
* Contribute to meaningful frontline customer service to VCAT users
* Supportive environment with development opportunities
Department : Victorian Civil and Administrative Tribunal
About Us
Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.
Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.
Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.
VCAT
The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.
VCAT has embarked on a service transformation focused on delivering enhanced digital service, providing easier access to services, developing stronger connections with service partners through technology integrations and digital workflows, and building an empowered and capable workforce who are receptive and ready for change.
About the Role
The role will work as part of VCAT's Regional Services Team and will provide frontline service delivery and hearing support to Members and users at VCAT Community Based Venues and other suitable locations where VCAT hears matters. The position involves frequent travel to support VCAT hearings at regional venues that may require overnight stays.
The role is also responsible for :
* frontline customer service to VCAT users
* coordination of onsite and digital proceedings
* hearing support for VCAT Members and parties
* developing and maintaining effective and positive working relationships with internal and external stakeholders
* performing statutory delegated functions
* operating and accurately maintaining case management systems
About You
The ideal candidate will be able to demonstrate :
* experience with establishing and maintaining strong stakeholder relationships; both internally and externally
* ability to assist frontline users with an approach aligned to service excellence
* ability to maintain service and data statistics using computer systems
* strong organisational capability
Experience within a court or tribunal environment is highly desirable.
How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application :
* resume
Other information
CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce. We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply. We aim to create a workforce that reflects the community in which we live.
If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.
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